306 - A Day in the Life of an Audiology Practice Operations Manager

306 - A Day in the Life of an Audiology Practice Operations Manager

What does it really take to keep a private audiology practice running smoothly? In this episode, Operations Manager Carla Taghvaei of A&A Audiology in Scottsdale, Arizona, offers a behind-the-scenes look at the daily challenges and rewards of managing a growing clinic.Carla shares how her practice organizes patient scheduling, handles insurance and third-party billing, manages staff training, and creates a welcoming experience for every patient who walks through the door. She explains why consistency, communication, and proactive planning are essential to success—and how even small details, like confirming appointments or checking equipment orders, can make a big difference in patient care.Whether you’re an AuD student, new graduate, or someone aspiring to own or operate a private practice, this conversation provides candid insights into balancing business operations with a patient-first philosophy. Carla also offers advice on leadership, team management, and the importance of building trust with both staff and patientsBe sure to subscribe to our channel for the latest episodes each week and follow This Week in Hearing on LinkedIn, Instagram and X.

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Episoder(351)

319 - Lineage and William Demant Invest Partner to Advance Cell Therapy for Hearing Loss

319 - Lineage and William Demant Invest Partner to Advance Cell Therapy for Hearing Loss

Can lost hearing cells be replaced? Lineage Cell Therapeutics CEO Brian Culley returns to discuss the company’s new collaboration with William Demant Invest. Together, they’re advancing ReSonance™ (AN...

17 Nov 202513min

318 - Understanding Hearing Loss Stigma — What New Research Reveals

318 - Understanding Hearing Loss Stigma — What New Research Reveals

Hearing loss stigma continues to be one of the biggest barriers to seeking help — even as awareness and technology improve. In this discussion, host Shari Eberts speaks with Dr. Katie Ekberg (Flinders...

12 Nov 202527min

317 - Phonak Infinio Ultra Hearing Aids Combine AI Sound and Easy Maintenance

317 - Phonak Infinio Ultra Hearing Aids Combine AI Sound and Easy Maintenance

At EUHA 2025, Phonak presented the latest advancements to its Infinio platform, including the Virto R Infinio custom rechargeable hearing aid and the new Infinio Sphere Ultra upgrade. In a discussion ...

6 Nov 202524min

316 - Oticon Zeal Hearing Aids Bring AI Sound Processing to a Compact In-the-Ear Design

316 - Oticon Zeal Hearing Aids Bring AI Sound Processing to a Compact In-the-Ear Design

At EUHA 2025, Oticon introduced its newest in-the-ear hearing aid, Oticon Zeal, bringing the company’s second-generation AI sound processing and BrainHearing™ technology to a smaller, ready-to-fit for...

5 Nov 202512min

315 - Exploring Starkey’s Omega AI Hearing Aids: A Conversation with CTO Achin Bhowmik

315 - Exploring Starkey’s Omega AI Hearing Aids: A Conversation with CTO Achin Bhowmik

Earlier this month, Starkey released its Omega AI hearing aid platform, and at EUHA 2025, Chief Technology Officer Achin Bhowmik discussed how the company’s latest generation builds on prior AI-driven...

31 Okt 202525min

314 - Aaron Small and Robin Gillon Talk Hearing Loss, Confidence, and the Power of Connection

314 - Aaron Small and Robin Gillon Talk Hearing Loss, Confidence, and the Power of Connection

Andrew Bellavia joined Phonak ambassadors — Olympian Aaron Small and pro skier Robin Gillon — on stage to share honest conversations about hearing loss, stigma, and the role technology plays in stayin...

30 Okt 202516min

313 - Rethinking Preschool Hearing Screening: An Evidence-Based Approach with Dr. James W. Hall

313 - Rethinking Preschool Hearing Screening: An Evidence-Based Approach with Dr. James W. Hall

Early detection of hearing loss shouldn’t stop at birth. In this episode, Dr. Bob Traynor speaks with Dr. James W. Hall III, an internationally recognized audiologist, educator, and author with more t...

24 Okt 202528min

312 - Inside Audien’s Atom X Hearing Aids: CEO Ishan Patel Talks Innovation and Accessibility

312 - Inside Audien’s Atom X Hearing Aids: CEO Ishan Patel Talks Innovation and Accessibility

With the Atom X, Audien introduces a new touchscreen-based hearing aid designed for simplicity and accessibility. Andy Bellavia speaks with Audien Hearing CEO Ishan Patel about the device’s key featur...

23 Okt 202536min

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