#166 Itamar Arel: Is Voice AI the Future of Customer Service?
Eye On A.I.24 Jan 2024

#166 Itamar Arel: Is Voice AI the Future of Customer Service?

Join host Craig Smith on episode #166 of Eye on AI as we sit down with Itamar Arel, CEO of Tenyx, a company that uses proprietary neuroscience-inspired AI technology to build the next generation of voice-based conversational agents.

Itamar shares his journey that started with academic research to becoming a leading tech entrepreneur with Tenyx. We explore the evolution of voice AI in customer service and the unique challenges and advancements in understanding and responding to human speech.

We dig deeper into Tenyx's unique approach to AI-driven customer service while exploring the production and design considerations when developing cutting-edge AI technology.

Make sure you watch till the end as Itamar shares his vision on how AI is going to reshape industries and help advance modern day businesses.

Enjoyed this conversation? Make sure you like, comment and share for more fascinating discussions in the world of AI.



This episode is sponsored by Shopify. Shopify is a commerce platform that allows anyone to set up an online store and sell their products. Whether you're selling online, on social media, or in person, Shopify has you covered on every base. With Shopify you can sell physical and digital products. You can sell services, memberships, ticketed events, rentals and even classes and lessons.

Sign up for a $1 per month trial period at http://shopify.com/eyeonai



Stay Updated:

Craig Smith Twitter: https://twitter.com/craigss

Eye on A.I. Twitter: https://twitter.com/EyeOn_AI



(00:00) Preview and Introduction

(03:35) Itamar Arel's Career and Introduction to Voice AI Development

(07:39) Key Differences in Current and Past Technology Solutions

(09:10) Advancements in Voice AI and Large Language Models

(11:00) The Inception and Evolution of Tenyx

(13:29) Challenges in Developing Voice AI

(18:27) Innovative Approaches in Voice AI Development

(21:05) Data Handling and Fine-Tuning in Model Development

(25;41) How To Standout In The Crowded AI Market

(29:44) The Future of Voice AI and Generative Models

(37:14) Testing and Evaluation of Voice AI Systems

(40:10) Where Will AI Be in 5 Years?

(43:42) Closing Remarks and A Word From Our Sponsors

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(353)

Every Enterprise Is About to Have a 100,000 Agent Problem | Oren Michaels of Barndoor AI

Every Enterprise Is About to Have a 100,000 Agent Problem | Oren Michaels of Barndoor AI

AI agents can now connect to every tool your employees use. The problem is that connecting them and trusting them are two completely different things, and most enterprises have figured out the first w...

6 Jun 59min

More Customers Chose the AI Agent Than Anyone Expected | Tom Chen, Aircall

More Customers Chose the AI Agent Than Anyone Expected | Tom Chen, Aircall

Every time you hit a phone tree or a chatbot with canned answers, you're experiencing the gap between what AI can already do and what most companies are still delivering. Craig Smith sits down with To...

4 Jun 56min

Why the Future of AI Isn't Just Bigger Models. It's Models That Evolve | Risto Miikkulainen of Cognizant

Why the Future of AI Isn't Just Bigger Models. It's Models That Evolve | Risto Miikkulainen of Cognizant

Most AI systems follow a gradient, a mathematical slope that tells them exactly how to improve, step by step, toward a known goal. Neuroevolution doesn't follow any gradient. Instead, it runs hundreds...

2 Jun 1h 4min

How AI Is Reinventing Elder Care | Chia-Lin Simmons of LogicMark

How AI Is Reinventing Elder Care | Chia-Lin Simmons of LogicMark

One in four people over 65 will experience a fall, and for most of them, the technology designed to help is a device that hasn't meaningfully changed since the 1980s. Chia-Lin Simmons, CEO of LogicMar...

1 Jun 53min

The App of the Future Is Voice — Not a Screen. Mitel's CTO Luiz Domingos Explains Why.

The App of the Future Is Voice — Not a Screen. Mitel's CTO Luiz Domingos Explains Why.

Luiz Domingos has spent 25 years watching enterprise communications evolve, from IP telephony to cloud to AI, and his assessment of where things stand now is unusually concrete. Companies have moved p...

28 Mai 54min

Is ChatGPT Conscious? A Pioneer of AI Explains | Dr. Terry Sejnowski

Is ChatGPT Conscious? A Pioneer of AI Explains | Dr. Terry Sejnowski

A fly with 100,000 neurons can fly, find food, and reproduce. A $100 million supercomputer cannot. Dr. Terry Sejnowski used that observation to silence a room full of MIT AI researchers in the 1980s, ...

28 Mai 56min

Your Child's Data Profile Starts Before They're Born | Eamonn Maguire of Proton

Your Child's Data Profile Starts Before They're Born | Eamonn Maguire of Proton

Your child's data profile doesn't start when they get their first phone. It starts before they're born, the moment a parent emails a gynecologist or visits a fertility clinic website. That's the core ...

28 Mai 55min

Training AI Models Without a Billion-Dollar Data Center | Steffen Cruz of Macrocosmos

Training AI Models Without a Billion-Dollar Data Center | Steffen Cruz of Macrocosmos

Training a frontier AI model today requires hundreds of thousands of GPUs, months of compute time, and a budget that only a handful of companies on earth can afford. Steffen Cruz, co-founder and CTO o...

25 Mai 47min

Populært innen Teknologi

lydartikler-fra-aftenposten
romkapsel
teknisk-sett
elektropodden
energi-og-klima
nasjonal-sikkerhetsmyndighet-nsm
tomprat-med-gunnar-tjomlid
shifter
fornybaren
hans-petter-og-co
rss-ki-praten
teknologi-og-mennesker
rss-for-alarmen-gar
i-loopen
rss-alt-som-gar-pa-strom
rss-heis
rss-ai-forklart
rss-digitaliseringspadden
rss-bouvet-bobler
rss-startup