Let’s Protect Our Frontline Workers from Rude Customers
From videos of drunk and disorderly airline passengers to stories of hospital visitors angrily refusing to wear masks, customer-facing work seems to have gotten a lot more difficult – even dangerous -...
22 Nov 202225min
What We Still Misunderstand About Mentorship and Sponsorship
Companies offer sponsorship programs to help a more diverse group of high performers and future leaders advance. But the efforts can often misfire. Herminia Ibarra, professor at London Business School...
15 Nov 202227min
Grit Is Good. But Quitting Can Be, Too.
From politics to sports to business, we tend to glorify those who persevere, show grit, never give up. But former professional poker player and consultant Annie Duke argues that there is also great va...
8 Nov 202228min
4 Business Ideas That Changed the World: Emotional Intelligence
In the early 1990s, publishers told science journalist Daniel Goleman not to use the word “emotion” in a business book. The popular conception was that emotions had little role in the workplace. When ...
27 Okt 202245min
What Leaders Need to Know About a Looming Recession – and Other Global Threats
Nouriel Roubini, professor emeritus at NYU’s Stern School of Business, says that a confluence of trends – from skyrocketing public and private debt and bad monetary policies to demographic shifts and ...
25 Okt 202229min
4 Business Ideas That Changed the World: Shareholder Value
The idea that maximizing shareholder value takes legal and practical precedence above all else first came to prominence in the 1970s. The person who arguably did the most to advance the idea was the b...
20 Okt 202243min
NASA’s Science Head on Leading Space Missions with Risk of Spectacular Failure
In 2021, the U.S. space agency NASA launched a spacecraft toward a pair of asteroids more than 11 million kilometers away. The target? The smaller of the two asteroids, just 170 meters wide. The succe...
18 Okt 202229min
