Tech Talks Daily20 Mar 2025

3214: AI-Enabled CX: Unlocking an $860 Billion Opportunity with Isabelle Zdatny from Qualtrics XM Institute

Can AI truly revolutionize customer experience, or is it just another overhyped tech trend? While most organizations recognize AI's potential, many are still struggling to scale AI beyond pilot projects. So, what's holding them back?

In this episode, recorded live at the X4 Summit in Salt Lake City, I sit down with Isabelle Zdatny, Head of Thought Leadership at Qualtrics XM Institute, to explore the $860 billion opportunity AI presents for customer experience. We discuss why only 12% of organizations have a company-wide AI strategy, the disconnect between AI ambition and execution, and how companies can break free from what she calls "pilot purgatory."

Key topics include:

The three biggest ways AI will unlock business value—from productivity gains to revenue growth and operational efficiency.
Why AI needs to be top-down and outcome-focused—not just a shiny tech experiment.
The rise of Agentic AI—AI that doesn't just assist but autonomously manages entire workflows.
How leading companies are using AI to predict and prevent customer churn, personalize interactions, and optimize operations.
The biggest myths about AI in CX—and why you don't need perfect data to get started.

As AI reshapes how businesses engage with customers, companies that act decisively and strategically will gain a significant competitive advantage. But will they move fast enough?

Tune in to hear real-world insights, case studies, and expert advice from Isabelle on how businesses can turn AI potential into real impact—before their competitors do.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(2000)

Scaling Embedded Finance Around Customer Value With Zip Co

What separates an embedded finance partnership that changes customer behavior from an integration nobody would miss? In this episode of Tech Talks Daily, I speak with Rory Herriman, Chief Technology O...

7 Aug 24min

Building Creator Trust Through Better Payments With Tipalti

What happens to creator loyalty when somebody delivers the work, attracts an audience, and then waits weeks to be paid? In this episode of Tech Talks Daily, I speak with Rob Israch, President at Tipal...

6 Aug 26min

Building Reliable AI Agents With Knowledge Gardens and MongoDB

What happens when an enterprise AI agent can retrieve thousands of data points but cannot understand the customer, decision, or business moment in front of it? In this episode of Tech Talks Daily, I w...

5 Aug 33min

Turning Warehouse Blind Spots Into Real Time Intelligence With Dexory

What happens when a warehouse management system believes stock is present, but nobody can find it on the warehouse floor? In this episode of Tech Talks Daily, I speak with Oana Jinga, co-founder of De...

4 Aug 28min

How Infobip Uses AI Companions to Keep Sports Fans Coming Back

What can Formula One and football teach businesses about building customer relationships that continue long after a single event? In this episode of Tech Talks Daily, I speak with Ben Lewis, Vice Pres...

3 Aug 26min

How Technology Can End the Late Payment Crisis Costing UK Businesses £11 Billion

Late payments have become so common that many businesses simply accept them as part of commercial life. But should they? In this episode of Tech Talks Daily, I speak with Pat Bermingham, founder and C...

2 Aug 22min

AI, Value Creation and the Future of Business: Why Automation Is Only the Beginning

Most AI conversations begin with productivity. Joanna Pachnik thinks that's the wrong place to start. In this episode of Tech Talks Daily, I speak with Joanna Pachnik, founder of Blueclip, about why A...

2 Aug 28min

Preparing 911 for AI Satellite Calls and Cloud Infrastructure With Intrado

What happens behind the scenes when you dial 911, and is the infrastructure ready for AI, satellite messaging, video, and precise location data? In this episode of Tech Talks Daily, I'm joined by John...

1 Aug 32min