One Big Team: The Collaborative Spirit of Back to School
Behind the Screens: IT@ND8 Sep 2025

One Big Team: The Collaborative Spirit of Back to School

Summary
In this episode of Behind the Screens, the team takes you inside the hustle and excitement of Notre Dame’s back-to-school season. From tackling service desk challenges to celebrating big wins, they pull back the curtain on what it takes to keep campus running smoothly during one of the busiest times of the year. You’ll hear eye-opening metrics from the reimagined service desk, discover the unique role of Hall Walkers, and learn how upgrades in classroom technology are shaping the student and faculty experience. It’s a conversation packed with stories of preparation, teamwork, and innovation—all with a touch of behind-the-scenes fun. To top it off, the episode wraps with a lively round of rapid-fire questions that showcase the personalities of the guests in a way you won’t want to miss!
Takeaways
  • The back-to-school season is a busy and exciting time for IT teams.
  • Metrics showed a significant increase in incidents handled this year compared to last year.
  • Hall Walkers provided essential support and positive interactions during the transition.
  • The reimagined service desk has improved efficiency and teamwork.
  • Preparation and training were key to a smooth back-to-school experience.
  • The AVET team played a crucial role in classroom technology upgrades.
  • International campuses also received support during the back-to-school rush.
  • Communication between teams has improved significantly with tools like Slack.
  • Feedback from faculty and TAs on new technology is essential for future improvements.
  • The camaraderie among the IT staff enhances the work environment.


About this podcast:
Behind the Screens: IT@ND is a podcast based out of the University of Notre Dame, where hosts Scott Russell (IT Director for the College of Arts & Letters) and Diana Garcia (IT Support Technician: Service Desk) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how technology powers a university, this podcast is for you.

Each episode gives insight into Information Technology at Notre Dame — with focus on how IT consultants support the University, breaking down the challenges they face and the innovative solutions they create. From interviews with experts driving key campus projects to practical tips for making the most of your tech, this podcast explains how IT teams work behind the scenes to keep things running smoothly across campus.

With this podcast, not only will you learn how technology professionals at Notre Dame help shape and support the future of the University, but you'll also get helpful insights and strategies to help you stay ahead.

Episoder(26)

Securing ND: Lauren Ajamie on 1Password and Trusted Access

Securing ND: Lauren Ajamie on 1Password and Trusted Access

In this episode of Behind the Screens: IT at ND, hosts Krista and Scooter sit down with Lauren Ajamie, a Senior Identity and Access Management Solutions Analyst, to explore her unique career path—from...

15 Apr 202544min

Teamwork and Tech Solutions at the Keough School of Global Affairs

Teamwork and Tech Solutions at the Keough School of Global Affairs

This episode of Behind the Screens IT at ND welcomes Sergio Cerda, IT solutions specialist team lead for the Keough School of Global Affairs.  The conversation explores Sergio's journey into IT consul...

3 Apr 202532min

From Help Desk to Service Desk: Transforming IT Support at Notre Dame

From Help Desk to Service Desk: Transforming IT Support at Notre Dame

The "Behind the Screens IT at ND" podcast episode features a conversation with Chris Gillis, director of the service desk at the University of Notre Dame. The discussion explores the service desk's ev...

16 Mar 202538min

Inside Mendoza IT: Supporting Faculty, Staff, and Grad Students

Inside Mendoza IT: Supporting Faculty, Staff, and Grad Students

"Behind the Screens IT at ND" is a podcast from the University of Notre Dame exploring the world of IT solutions consultants. The episode features Hank G., an IT consultant from the Mendoza College of...

3 Mar 202528min

AI at Notre Dame: Live from the IT@ND Retreat

AI at Notre Dame: Live from the IT@ND Retreat

This episode from "Behind the Screens: IT at ND features a discussion on the integration of AI at the University of Notre Dame. Alexi Orchard, Brandon Rich, and Steve Cohen share their experiences and...

5 Feb 202546min

From Game Day to Graduation: The Technology Powering Notre Dame's Biggest Events

From Game Day to Graduation: The Technology Powering Notre Dame's Biggest Events

This podcast episode features an interview with Shawn Deweerd, a video engineer at Notre Dame, who discusses his work supporting live broadcasts of various university events, primarily athletic compet...

6 Jan 202547min

Building the Bench: IT Fellows, IT Skills Assessment, and Professional Development

Building the Bench: IT Fellows, IT Skills Assessment, and Professional Development

This podcast episode of "Behind the Screens: IT@ND" features interviews with two University of Notre Dame IT professionals, Elizabeth Zickgraf and Tracy Fronk. Elizabeth discusses her career progressi...

12 Des 202443min

Athletics IT: Game Day, Mobile Tickets, and a run in with Coach Freeman

Athletics IT: Game Day, Mobile Tickets, and a run in with Coach Freeman

Ever wondered what it takes to keep IT running smoothly across Notre Dame’s athletics programs? Join hosts Krista and Scooter as they dive into the dynamic world of Athletics IT with Tracy Fronk, IT S...

5 Nov 202439min

Populært innen Teknologi

romkapsel
rss-avskiltet
teknisk-sett
tomprat-med-gunnar-tjomlid
energi-og-klima
lydartikler-fra-aftenposten
rss-impressions-2
shifter
nasjonal-sikkerhetsmyndighet-nsm
fornybaren
elektropodden
hans-petter-og-co
smart-forklart
pedagogisk-intelligens
rss-alt-vi-kan
rss-fish-ships
teknologi-og-mennesker
rss-for-alarmen-gar
rss-ki-praten
rss-alt-som-gar-pa-strom