Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect each story. In this edition, ou...
3 Apr 202530min
The Future of Work: Managing a Blended AI and Human Workforce
CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops platform, we dive into how AI and human agents are collaborating ...
31 Mar 20256min
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
AI is the talk of the contact center town, promising to fundamentally change the nature of companies and consumers interact. Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM at...
31 Mar 20258min
Big CX Update: Miratech
CX Today's Head of Content Susie Harrison hosts Matthew Ainsworth, Chief Revenue Officer at Miratech, for a deep dive into his professional background, life at Miratech, and what's next for contact ce...
27 Mar 202520min
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Discover how real-time translation, accent smoothing, and AI-powered agents are redefining customer service. Join Rhys Fisher, Deputy Editor at CX Today, as he delves into the future of AI in contact ...
27 Feb 202510min
Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Watch on YouTube. In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to discuss the latest news impacting the Salesforce ecosyst...
27 Feb 202533min
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Thor Mitskog, CEO of Cyber Acoustics, to discuss how the company is transforming communication in call centers with cut...
25 Feb 202540min
The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect each story. In this edition, our CX experts inclu...
25 Feb 202537min
