Zendesk Discusses Its Latest CRM Innovations
CX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk.
13 Mai 202213min
Engaging Customers with Video
CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru. In this session, we consider the future of video in the contact centre, discussing: Why are some contact centres turning to v...
27 Apr 202215min
Zoom Discusses Its New Conversational Intelligence Solution
CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom. In this session, we explore the release of its new conversational intelligence solution, discussing: The entr...
22 Apr 20227min
Inspecting the Garner Magic Quadrant for Conversational AI
CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.
29 Mar 202210min
Delivering the Digital Contact Centre of the Future
CX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral.
10 Mar 202213min
How Total Experience is Unlocking the Future of CX
CX Today's Rob Scott hosts Steve Forcum, Director and Chief Evangelist at Avaya and he shares his perspective on how total experience is unlocking the future of customer experience.
4 Mar 202215min
Zoom Discusses Its New Contact Center Solution
CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom.
2 Mar 202210min
Fuze: What is Next for CX?
CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.
10 Jan 202211min
