Probing the Gartner Magic Quadrant for CCaaS 2024
Watch on YouTube. CX Today's Charlie Mitchell presents the 2024 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Nerys Corfield, Director of Injection...
7 Nov 202419min
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, they face several new obstacles, too. Recognizing ...
31 Okt 202423min
Harnessing the Power of Data in Contact Centers
CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact. In this session, we cover: Harnessing the huge volumes of data available efficiently and effectivelyThe key opportunities and ...
30 Okt 202413min
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts to dissect the latest news in the space, in...
28 Okt 202430min
From Passive Algorithms to Active Agents: The Rise of Agentic AI
CX Today's Susie Harrison hosts Jon Burg, VP Strategy at TechSee, for a discussion on the rise of agentic AI. In this session, we cover: What agentic AI isHow it makes decisionsHow issues of safety, r...
24 Okt 202412min
AI Demystified! Customer Service Bots & Beyond (with a Demo)
CX Today's Charlie Mitchell introduces a beginner's discussion about contact center AI. For this conversation, he's joined by two industry experts: Anders Ruge, a Senior AI Solution Architect at Puzze...
17 Okt 202428min
Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution
CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications. In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers: The i...
17 Okt 202412min
Michels on Avaya's Key Launches and Future Relevancy
Watch on YouTube. CX Today's David Dungay spoke to prominent analyst Dave Michels, Founder of TalkingPointz. In this session we discuss the following: How Avaya is leveraging AI Zoom relationship upda...
16 Okt 20245min
