The FCC's Offshore Call Center Crackdown Could Be the Shock That Fixes a Broken Industry
Zeus Keravala breaks down why the FCC's bold new ruling is less of a compliance headache and more of a long-overdue wake-up call for enterprise CX. In this discussion, Associate Editor Rhys Fisher si...
10 Apr 18min
CX Metrics In The Age Of AI: Stop Optimising For Speed
AI is already changing the contact centre from a transaction factory into a hub for complex problem solving. In this CX Today roundtable, Rob Wilkinson is joined by Martin Teasdale (Team Leader Commun...
10 Apr 45min
Always On, Still Losing Revenue: The Board Slide That Links Degraded CX to Churn
In this CX Today interview, the Vodafone and Teleperformance veteran explains why “contact” increasingly signals failure in a world where customers expect digital self service to work. When something ...
9 Apr 20min
Why NFL Teams Are Struggling with Fan Engagement, And How to Fix It
From hidden fan bases to agentic AI campaigns, Amperity’s Derek Slager reveals how Amperity is rewiring how sports teams, and every bran, act on customer data in real time. Introduction: In this dis...
8 Apr 16min
How Cloud Voice AI Is Reviving the Contact Center in 2026
In this CX Today interview, host Nicole Willing speaks with Barbara Dondiego, CEO of AVOXI, about how voice AI and the shift to virtual, software-based voice infrastructure are transforming contact ce...
7 Apr 16min
Breaking Data Silos Across Teams and Systems to Deliver Connected Customer Journeys - CSG
In this CX Today conversation, Nicole Willing speaks with Keith Wilson, Executive Director of Product Management for Customer Experience at CSG, about why fragmentation isn’t a technology failure, but...
7 Apr 20min
The Agentic Train Has Arrived! AI Agents and their Role in CX - Content Guru
The agentic AI era has arrived, and customer experience is leading the charge. But what does that actually mean for enterprises trying to plan, prioritise, and deploy responsibly? In this interview, C...
2 Apr 21min
The 2026 Compliance Survival Guide: Demystifying the EU AI Act
In this episode, Rob Wilkinson is joined by Steve Blood, VP of Market Intelligence at Five9, and Martyn Redstone, a consultant specialising in AI regulation. Together, they unpack where CX teams are m...
26 Mar 44min
