From Passive Algorithms to Active Agents: The Rise of Agentic AI

CX Today's Susie Harrison hosts Jon Burg, VP Strategy at TechSee, for a discussion on the rise of agentic AI. In this session, we cover: What agentic AI isHow it makes decisionsHow issues of safety, robustness and unintended consequences can be mitigatedThe interplay between agentic AI and human agents in CXThe future for this technology in replicating human cognition