Sprinklr Is In the CCaaS Market, and It's Not Here to Play Around
Watch on YouTube. CX Today's Charlie Mitchell hosts Ragy Thomas, Founder & CEO of Sprinklr. We discuss the current state of contact center experiences, and Sprinklr's battle to change the status quo. ...
28 Apr 202317min
Beyond the Code: Empowering Women in Non-Technical Roles in Technology
Clare Muscutt, Founder, Women in CX hosts Ejieme Eromosele, GM EMEA, Quiq, Charlotte Kennett, Sr. Director, SS&C Blue Prism, Laura Campbell, Strategic Business Development Director, ASAPP & Jennie Lew...
20 Apr 202338min
The Latest BIG News Meta, Qualtrics, and Salesforce - CX Today News
Watch on YouTube. CX Today’s Charlie Mitchell presents the latest trending news from the customer experience world. He’s joined by four prominent CX analysts to dissect the latest stories from the spa...
3 Apr 202322min
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 - CX Today News
CX Today's Charlie Mitchell hosts Bradley Metrock, Founder & CEO of Project Voice 2023. In this session, we evaluate the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023, discus...
21 Mar 202315min
Women Driving Diversity, Equity, and Inclusion in CX Technology - CX Today News
Watch on YouTube. Clare Muscutt, Founder, Women in CX hosts Susanna Baque, Senior Director Global CX, SCIEX, Renee Fokken, Director of CX, Cisco, Czarina Sheikh Mathew, Business Excellence Exec, The A...
8 Mar 202347min
Drive Cost-Reductions with Effective Self-Service
CX Today's David Dungay hosts Courtney Goodsell, Product Manager at Mavenoid. In this session we discuss the following: What is effective self-service? Why are so many companies falling short when it...
6 Mar 202320min
3 Contact Center Agent Trends for 2023 (and How to Address Them!)
CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions. In this session, we break down the following three contact center agent trends. Trend #1: Agents’ Increased Workload Trend #...
2 Mar 202323min
6 Practical NLP Use Cases That Can Transform Contact Center Performance
CX Today's Charlie Mitchell hosts Jake Gardiner, a Senior Enterprise Account Director at Odigo. In this session, we break down the following six use cases for natural language processing (NLP) in the ...
27 Feb 202313min
