Understanding Customer Intent in the Contact Centre
CX Today's Sandra Radlovački hosts Kevin McGachy, Head of AI and Automation Solutions, Sabio. In this session, we discuss the following: Why is capturing customer intent so important?What process do y...
1 Sep 202217min
Rethink Contact Center Automation and Add Collaborative Intelligence!
CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9. In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss:...
30 Aug 202215min
How Will New CEO Alan Masarek Rejuvenate Avaya?
CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research. In this session, we assess the potential strategy of new Avaya CEO Alan Masarek, discussing: Zeus's top ta...
23 Aug 202215min
The Latest Trends in CX with Dr. Nicola Millard
CX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT. In this session we discuss the following five latest trends in CX: The MetaverseHybrid WorkingVideoConversational...
17 Aug 202226min
Get Connected 2022. The Must-Attend CX Event Returns!
CX Today's Charlie Mitchell hosts Sundeep Singh Boughan, Director of Sales Engineering at Puzzel. In this session, we introduce the upcoming Get Connected 2022 event, discussing: Where and when is Ge...
16 Aug 20229min
The 2022 Global Consumer Trends Report with Bruce Temkin
CX Today's Charlie Mitchell hosts Bruce Temkin, Head of Qualtrics XM Institute.
11 Aug 202218min
Assessing the Microsoft Digital Contact Center
CX Today's Charlie Mitchell hosts Dave Michaels, Lead Analyst at TalkingPointz.com
8 Aug 202213min
3 CCaaS Trends for 2022 and Beyond
CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel. After intros and a quick summary of Puzzel's place within...
3 Aug 202231min
