XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX...
25 Apr 202519min
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, fu...
22 Apr 202519min
Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape
In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly evolving landscape. From the quick rise of CCaaS, to the ...
15 Apr 20256min
Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy, a leading vendor in the quality assessment space. Derek shares his journey from the telecommunications industry...
7 Apr 202524min
Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
Watch on YouTube. In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem: The Sale...
4 Apr 202521min
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect each story. In this edition, ou...
3 Apr 202530min
The Future of Work: Managing a Blended AI and Human Workforce
CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops platform, we dive into how AI and human agents are collaborating ...
31 Mar 20256min
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
AI is the talk of the contact center town, promising to fundamentally change the nature of companies and consumers interact. Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM at...
31 Mar 20258min
