3 Contact Center Agent Trends for 2023 (and How to Address Them!)
CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions. In this session, we break down the following three contact center agent trends. Trend #1: Agents’ Increased Workload Trend #...
2 Mar 202323min
6 Practical NLP Use Cases That Can Transform Contact Center Performance
CX Today's Charlie Mitchell hosts Jake Gardiner, a Senior Enterprise Account Director at Odigo. In this session, we break down the following six use cases for natural language processing (NLP) in the ...
27 Feb 202313min
BIG CX News - The Latest on Avaya's Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaS
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the space - including new...
23 Feb 202335min
Will CRM Systems Replace Contact Center Platforms?
CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance. In this session, we consider the evolution of CRM systems, discussing: Whether CRM with swallow up contact center platformsIs the CRM a v...
17 Feb 202311min
A ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft Engineer
CX Today's Charlie Mitchell introduces a demo of a voicebot that combines Azure’s new Open AI platform with Azure Communication Services Call Automation and Azure Cognitive Services to excellent effec...
16 Feb 202313min
Analyzing the Conversational AI Landscape with Bradley Metrock
CX Today's Charlie Mitchell hosts Bradley Metrock, Founder & CEO of Project Voice 2023. In this session, we discuss: Bradley's Conversational AI Industry Landscape MapEmerging vendors within the mark...
13 Feb 202315min
Create More 'Memorable' Customer Experiences by Using Remote Video
CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy. In this session, we consider how brands can create more memorable customer experiences, discussing: The importance of ...
30 Jan 202322min
Get Started with Video Customer Service
CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem. In this session, we discuss how businesses can get started with video customer service, considering: Where should c...
30 Jan 202312min
