How CPaaS is Changing Customer Experience - CX Today News
CX Today's Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions, discussing how CPaaS is changing CX. In doing so, we consider: What is CPaaS?What is it allowing customers to do, which t...
12 Jan 202319min
Is Moving to the Cloud the Best Decision for Improving CX?
CX Today's David Dungay hosts Darren Dean, Sales Engineering Manager, Hammer, and Paul Cicchelo, Sales Director (UK&I), Hammer. In this session, we discuss the following: How is the global macro situa...
6 Jan 202320min
Integrating Microsoft Teams With the Contact Centre: What Are My Options?
CX Today's Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive. In this session, we consider the options for integrating Microsoft Teams with the contact Centre, ...
5 Jan 202316min
Making the Case for Converging Customer and Employee Experiences
CX Today's Charlie Mitchell hosts Jono Luk, Vice President of Product Management at Webex, discussing how businesses are converging CX and EX. In this session, we consider: Why are more brands tying t...
19 Des 202214min
The Latest BIG News from AWS, RingCentral, and Salesforce
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the space - including new...
19 Des 202232min
CX Predictions 2023 - Metaverse or Metacurse?
Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX predictions for the year ahead! Watch the video to reveal their 2...
9 Des 202224min
Puzzel’s Latest Customer Service Packages
CX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel. In this session, we explore the latest CCaaS innovations from Puzzel, discussing: How Puzzel packages its CCaaS s...
21 Nov 202211min
The State of CX: More Investment, But Delivery Challenges Remain
CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner. In this session, we consider the current state of CX, discussing: Key takeaways from CallMiner's latest CX researchThe ...
9 Nov 202215min
