Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
CX Today27 Jan 2025

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative. The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover: Strategic AI implementation and understandingExpanded AI use cases beyond chatbotsHow GenAI can improve CX while delivering ROI

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