Analyzing the Gartner Magic Quadrant for CCaaS 2025
CX Today's Charlie Mitchell hosts a deep-dive discussion into the Gartner Magic Quadrant for CCaaS 2025. Joining him for this conversation are two respected industry analysts: Zeus Kerravala, Princi...
16 Okt 202538min
The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere
CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company, to deep dive on the Webex Contact Center. Cisco's cloud contact center platform recently featured as one of only...
16 Okt 202524min
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider. And who better to have that conversation with than Sean Taylor, CEO of Content ...
29 Aug 202542min
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
Watch on YouTube. CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to dissect each story. In this...
7 Aug 202532min
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space. He's joined by four prominent CX analysts to unpack each story. In this edition, those CX exp...
15 Jul 202551min
Big CX Update: Cyara
In this edition of the Big CX Update, Floyd March sits down with Rishi Rana, CEO of Cyara. Rishi shares his journey in the industry, how Cyara approaches the market, what typical implementation looks...
30 Jun 202525min
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest vendor events: NiCE Interactions International 2025. Togeth...
27 Jun 20258min
The Next Generation Virtual Agent: An Inside Look
CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real tim...
26 Jun 202515min
