Generative AI in the Contact Center: What's Possible Now, and What's Coming?
Watch on YouTube. CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru, and Zeus Kerravala, Founder and Principal Analyst at ZK Research. Together, we consider the present and f...
27 Nov 202324min
AI Will Change Contact Centers: New Research Reveals How
Watch on YouTube. CX Today's Charlie Mitchell hosts Matthew Jones, Product Manager at EvaluAgent. We reflect on new research conducted by contact center analyst ContactBabel - which highlights service...
27 Nov 202315min
A Microsoft Teams Contact Center Demo: The Manager Experience
Watch on YouTube. CX Today's Charlie Mitchell hosts Paul Martin, an Account Executive at Landis Technologies. We kickstart the conversation by discussing how Landis designed its Microsoft Teams Contac...
16 Nov 202314min
Thrasio Shares Lessons from Its Customer Experience Transformation
Watch on YouTube. CX Today's Charlie Mitchell hosts Gershwin Exeter, VP of Global Services at Thrasio and Andrew Pryfogle, Founder & CEO of CX Effect. We walk through Thrasio's customer experience tec...
14 Nov 202321min
BIG CX News - The Latest on Cisco's New Contact Center Packages, GenAI In CX, & "CCaaS Deceleration"
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...
9 Nov 202338min
Zoom Crowned King of UC at UC Awards; is CCaaS Next?
Watch on YouTube. Welcome to Our Exclusive Interview at Zoomtopia 2023 with Vi Chau, Head of Product for Zoom Phone and Zoom Contact Center. Will Zoom be the New King of UC and CCaaS? What's Covered: ...
8 Nov 202317min
Five9 On How Contact Centers Can Sleigh the Holiday Season
Watch on YouTube. CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9. We consider how contact centers can handle influxes of traffic. In ...
6 Nov 202314min
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
Watch on YouTube. CX Today's Charlie Mitchell hosts Diego Gosmar, Chief Innovation Evangelist at XCALLY. We discuss some of the ethics of deploying conversational, generative, and voice AI technologie...
3 Nov 202313min
