Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

Rhys Fisher sits down with Derek Corcoran, CEO and Founder of Scorebuddy, to unpack how the world of Quality Assurance (QA) is being redefined by AI and conversational analytics. Together, they expl...

6 Nov 202517min

Rhys Fisher sits down with Miguel Marcos, VP of Operations at Enghouse, to unpack one of the most pressing debates in customer experience: Is cloud the only path to modernization? Together, they div...

6 Nov 202512min

Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful convergence of UCaaS (Unified Communications as a Ser...

5 Nov 202514min

Inside Scorebuddy’s take on AI, data security, and tackling agent burnout in today’s evolving CX landscape. In this interview, Rhys Fisher, Deputy Editor at CX Today, is joined by Emmanuel Doubinsky...

5 Nov 202514min

CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by: Garry Gormley, Founder of FAB Solutions Jeff Harling, Head o...

5 Nov 202525min

Discover how mobile-first strategies, powered by AI, are reshaping sales and service for modern contact centers. 🔥 In this discussion, host Rhys Fisher sits down with #JamesScott, Senior Solutions ...

5 Nov 202518min

Predictive, generative, agentic... there are many forms of AI creeping into customer service. However, before boiling the ocean, contact centers should consider the quick wins that they can build up...

4 Nov 20255min

CX Today's Charlie Mitchell hosts Elizabeth Tobey, VP of Marketing at NiCE. After some friendly intros, the conversation quickly pivots to previewing the major themes that NiCE will explore at Inter...

4 Nov 20256min