AI the NICE Way: 3 Solutions Redefining CX
Watch on YouTube. CX Today's Charlie Mitchell hosts Elizabeth Tobey, Head of Marketing for Digital Solutions at NICE. After an introduction to the NICE Enlighten portfolio, they discuss each of its th...
28 Mar 202418min
Transforming Your Patient Experience with CCaaS
Watch on YouTube. In an exclusive interview at Enterprise Connect 2024, Rob Scott of CX Today delves into an enlightening conversation with Eric Brosius, Vice President of Technology Services at Sun R...
27 Mar 202410min
Conversational AI: 5 Simple Steps to Get Going
Watch on YouTube. CX Today's Charlie Mitchell hosts Dvir Hoffman, CEO at CommBox. After an overview of the conversational AI market, we share five steps to get your contact center's AI journey off the...
26 Mar 202431min
Generative AI In Conversational Analytics: A Demo & Discussion
Watch on YouTube. CX Today's Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec, who ...
12 Mar 202412min
The Latest on Oracle's New Communications Platform, High-Profile Chatbot Fails, & HubSpot
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...
29 Feb 202425min
5 Customer Experience Trends for 2024 & Beyond
Watch on YouTube. CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2024. To run through them, he's joined by: Nick Delis, Senior Vice President of Internat...
22 Feb 202451min
Zoom's New CCaaS Packages: An Inside Look
Watch on YouTube. In December, Zoom released three exciting new packages for the Zoom Contact Center. To dive deeper, we got in touch with Amy Roberge, Head of Global Contact Center Solution Engineeri...
12 Feb 202421min
The Zoom Contact Center AI: 3 Must-Have Capabilities That'll Drive Rapid ROI
Watch on YouTube. Zoom is on a CCaaS innovation hot streak, releasing 600 features for its CCaaS platform in just 18 months. Many of those are AI-fuelled. Recognizing this, we sat down with Brandon Kn...
1 Feb 202421min
