The Three Types of Contact Center Platforms (and Which Is Best for You!)
Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales - UK&I / EMEA at Enghouse Interactive. In this session, we consider the types of contact center platforms; on-premise, cloud-...
3 Jan 202417min
The Zoom Contact Center: 5 Features That Stand Out
Watch on YouTube. Zoom released 600 features for its CCaaS platform in just 18 months. Yet, some of those stand out more than others. Recognizing this, we got in touch with Ben Neo, Head of Contact Ce...
2 Jan 202427min
Contact Centers In 2024: 6 Market Shifts to Watch Out For
Watch on YouTube. CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio. After a quick introduction to Sabio, we predict six shifts in the contact center market in 2024. T...
22 Des 202332min
Getting Started with Contact Center AI
Watch on YouTube. CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance. We discuss how contact centers can get started with AI, considering: Tom's recommended starting stepsHow this differs fro...
22 Des 202314min
BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...
19 Des 202318min
Why Successful Contact Centres Work Smarter, Not Harder
Watch on YouTube. CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact. In this session, we discuss the following: The key contact centre trends ahead of 2024 How to balance leveraging AI a...
12 Des 20238min
Contact Center AI: Use Cases, Challenges, & Strategy Guidance
Watch on YouTube. CX Today's Charlie Mitchell is joined by Andy Dignan, Chief Operating Officer at Five9, and Callan Schebella, Executive Vice President of Product Management at Five9, to discuss all ...
11 Des 202324min
Contact Center Resilience and Network Redundancy
Watch on YouTube. CX Today's Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech. . We explore the critical role of network redundancy and fai...
11 Des 20238min
