Health of the Contact Centre 2021: Agent Well-being and the Great Resignation
CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant.
21 Okt 202111min
Language Operations: Multilingual Support with AI
CX Today's William Smith hosts Vasco Pedro, Co-founder and CEO, Unbabel.
20 Okt 202118min
Impact Tech Has on Boosting Customer Engagement
CX Today's Carly Read hosts Iain Regan, Chief Revenue Officer, Semafone.
18 Okt 20219min
Best Practices for Managing Agents Through Change
CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research.
1 Okt 202122min
Improving CX with Messaging Channels
CX Today's Carly Read hosts John Walls, RVP Customer Success EMEA, Zendesk.
1 Okt 202112min
Making the Most of User-Generated Content
CX Today's William Smith hosts Andrew Smith, VP, Marketing, PowerReviews.
20 Sep 202115min
Patient Experience in a Post-COVID World
CX Today's Carly Read hosts Martin Taylor, CEO, Content Guru.
16 Sep 202116min
How the Shift to Digital has Impacted Remote Working
CX Today's Carly Read hosts Savinay Berry, EVP of Product & Engineering, Vonage.
25 Aug 202110min
