Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News
Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM of Webex Customer Experience Solutions at Cisco, to dig deeper. During the conversation, Patel shared practical examples of h...
21 Okt 20258min
Deflection Is NOT a Contact Center AI Strategy. This Is.
CX Today’s Charlie Mitchell hosts Matt Clare, VP of Product Marketing at UJET. The duo explores changing contact center metrics, AI, and orchestration, discussing: 🤔 Is It Time to Rethink Deflectio...
20 Okt 202510min
The Latest on ServiceNow AI Experience, Qualtrics' $6.75MN PG Forsta Acquisition, & More
CX Today's Charlie Mitchell hosts a panel customer experience analysts to discuss the latest headlines shaking up the space. This month’s lineup includes: Zeus Kerravala, Principal Analyst at ZK Res...
16 Okt 202532min
Analyzing the Gartner Magic Quadrant for CCaaS 2025
CX Today's Charlie Mitchell hosts a deep-dive discussion into the Gartner Magic Quadrant for CCaaS 2025. Joining him for this conversation are two respected industry analysts: Zeus Kerravala, Princi...
16 Okt 202538min
The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere
CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company, to deep dive on the Webex Contact Center. Cisco's cloud contact center platform recently featured as one of only...
16 Okt 202524min
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider. And who better to have that conversation with than Sean Taylor, CEO of Content ...
29 Aug 202542min
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
Watch on YouTube. CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to dissect each story. In this...
7 Aug 202532min
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space. He's joined by four prominent CX analysts to unpack each story. In this edition, those CX exp...
15 Jul 202551min
