How Will New CEO Alan Masarek Rejuvenate Avaya?
CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research. In this session, we assess the potential strategy of new Avaya CEO Alan Masarek, discussing: Zeus's top ta...
23 Aug 202215min
The Latest Trends in CX with Dr. Nicola Millard
CX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT. In this session we discuss the following five latest trends in CX: The MetaverseHybrid WorkingVideoConversational...
17 Aug 202226min
Get Connected 2022. The Must-Attend CX Event Returns!
CX Today's Charlie Mitchell hosts Sundeep Singh Boughan, Director of Sales Engineering at Puzzel. In this session, we introduce the upcoming Get Connected 2022 event, discussing: Where and when is Ge...
16 Aug 20229min
The 2022 Global Consumer Trends Report with Bruce Temkin
CX Today's Charlie Mitchell hosts Bruce Temkin, Head of Qualtrics XM Institute.
11 Aug 202218min
Assessing the Microsoft Digital Contact Center
CX Today's Charlie Mitchell hosts Dave Michaels, Lead Analyst at TalkingPointz.com
8 Aug 202213min
3 CCaaS Trends for 2022 and Beyond
CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel. After intros and a quick summary of Puzzel's place within...
3 Aug 202231min
Microsoft Discusses its New Digital Contact Centre Platform
CX Today's Charlie Mitchell hosts Tony Lorentzen, SVP & General Manager, Nuance (now part of Microsoft).
1 Aug 202212min
AWS Discusses Its Latest Amazon Connect Innovations
CX Today's Charlie Mitchell hosts Annie Weinberger, Head of Business Applications Product Marketing at AWS.
22 Jul 202216min
