Inspecting the Garner Magic Quadrant for Conversational AI
CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.
29 Mar 202210min
Delivering the Digital Contact Centre of the Future
CX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral.
10 Mar 202213min
How Total Experience is Unlocking the Future of CX
CX Today's Rob Scott hosts Steve Forcum, Director and Chief Evangelist at Avaya and he shares his perspective on how total experience is unlocking the future of customer experience.
4 Mar 202215min
Zoom Discusses Its New Contact Center Solution
CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom.
2 Mar 202210min
Fuze: What is Next for CX?
CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.
10 Jan 202211min
The Future of CX: Predictions for 2022
CX Today's William Smith hosts Julien Rio, Associate Vice President, International Marketing, RingCentral.
4 Jan 202211min
Customer Experience in the Year Ahead - Insights from Five9
CX Today's Rob Scott hosts Brian Atkinson, VP and General Manager in EMEA at Five9.
16 Des 202124min
Process Transformation for Customer Experience
CX Today's William Smith hosts Gero Decker, General Manager SAP Business Process Intelligence and Co-founder, Signavio
15 Des 20219min
