Analyzing the Conversational AI Landscape with Bradley Metrock
CX Today's Charlie Mitchell hosts Bradley Metrock, Founder & CEO of Project Voice 2023. In this session, we discuss: Bradley's Conversational AI Industry Landscape MapEmerging vendors within the mark...
13 Feb 202315min
Create More 'Memorable' Customer Experiences by Using Remote Video
CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy. In this session, we consider how brands can create more memorable customer experiences, discussing: The importance of ...
30 Jan 202322min
Get Started with Video Customer Service
CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem. In this session, we discuss how businesses can get started with video customer service, considering: Where should c...
30 Jan 202312min
The Latest BIG News from Avaya, AWS, and ChatGPT
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the space - including ne...
26 Jan 202334min
Is Your Contact Center Recession Proof?
CX Today's Charlie Mitchell hosts Kurt Dahlstrand, Director of Technical Sales & Services at Hammer, and Jim Cantwell, Vice President of Sales Engineering at Hammer. After intros, we discuss how conta...
20 Jan 202315min
How CPaaS is Changing Customer Experience - CX Today News
CX Today's Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions, discussing how CPaaS is changing CX. In doing so, we consider: What is CPaaS?What is it allowing customers to do, which t...
12 Jan 202319min
Is Moving to the Cloud the Best Decision for Improving CX?
CX Today's David Dungay hosts Darren Dean, Sales Engineering Manager, Hammer, and Paul Cicchelo, Sales Director (UK&I), Hammer. In this session, we discuss the following: How is the global macro situa...
6 Jan 202320min
Integrating Microsoft Teams With the Contact Centre: What Are My Options?
CX Today's Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive. In this session, we consider the options for integrating Microsoft Teams with the contact Centre, ...
5 Jan 202316min
