The Latest BIG News from AWS, RingCentral, and Salesforce
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from AWS, RingCentral, Salesforce, and Webex. In this edition, our CX experts include: Dave Michels, Lead Analyst at TalkingPointz.comShelly Kramer, Principal Analyst and Founding Partner at Futurum ResearchJon Arnold, Principal of J Arnold & AssociatesLiz Miller, VP & Principal Analyst...
19 Des 202232min
CX Predictions 2023 - Metaverse or Metacurse?
Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX predictions for the year ahead! Watch the video to reveal their 2023 predictions! If you're looking for more information on this topic, visit Five9.
9 Des 202224min
Puzzel’s Latest Customer Service Packages
CX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel. In this session, we explore the latest CCaaS innovations from Puzzel, discussing: How Puzzel packages its CCaaS solutionsIts new Discover and Embrace CCaaS packagesWhich businesses the packages are best-suited forFuture CCaaS innovations from Puzzel
21 Nov 202211min
The State of CX: More Investment, But Delivery Challenges Remain
CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner. In this session, we consider the current state of CX, discussing: Key takeaways from CallMiner's latest CX researchThe lack of believe in CX across many organisationsNotable CX delivery challengesReasons for hope in the future of CXIf you're interested in downloading the report that this conversation centers on, visit this page.
9 Nov 202215min
Zoom Discusses Its New Virtual Agent, IQ Additions, and More
CX Today's Charlie Mitchell hosts Ben Neo, Head of Enterprise Sales EMEA at Zoom Phone. In this session, we delve into some of the biggest announcements from Zoomtopia 2022, discussing: The launch of the Zoom Virtual AgentNew additions to Zoom IQUpdates to the Zoom Contact CenterZoom's vision for customer experience
8 Nov 202212min
Cut Contact Center Costs and Improve CX with AI
CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk. In this session, we consider how contact centers can cut costs without sacrificing CX, discussing: How to lower demand and handling times with AIMore ways in which AI can lower contact center costsHow Talkdesk customers have benefited from AI implementationsTalkdesk's cost-cutting masterclasses
31 Okt 202214min
First Impressions of the New Salesforce and Google CCaaS Platforms
CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering: Who is the target market for the Salesforce Contact Center?How hard will Google go on CCaaS?The current state of the CCaaS market
31 Okt 202216min
BISSELL Transforms CX Strategy with Five9
CX Today's David Dungay hosts Joe Lochinski, Service Automation & Analytics Manager, BISSELL. In this session, we discuss the following: Biggest CX challenges faced by BISSELLHow Five9's portfolio created ROIKeeping Consumer Care front of mindIf you're looking for more information on this topic, visit this page. You can also join in the conversation on our Twitter and LinkedIn pages.
24 Okt 202211min
