Where Should My Contact Center Invest In AI? This Test Will Tell You
CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment. The pair explore how the free, 10-minute assess...
28 Okt 20256min
The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to run through each story. This month, those ...
28 Okt 202538min
Redefining AI with Empathy & Agent Empowerment - Graia
How Graia is tackling the $75B empathy gap in customer experience. In this interview, CX Today Deputy Editor Rhys Fisher sits down with Sahil Rekhi, CRO at Graia, to discuss how the company is reima...
28 Okt 202522min
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist - CX Today News
A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore ...
27 Okt 202524min
Don’t Call It a Bot: Agentic AI Is the New Frontline
🎯 Why agentic AI isn't just smarter — it's a game-changer for the contact center. The AI revolution in customer experience is moving fast — and it's leaving chatbots behind. In this compelling conve...
27 Okt 202527min
ComputerTalk Tackles the Compliance Crunch: Data Protection That Doesn’t Break CX - CX Today News
How ComputerTalk is embedding trust, transparency, and airtight security into the customer experience. In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice P...
27 Okt 20258min
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, fu...
27 Okt 202519min
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX...
23 Okt 202519min
