Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts to dissect the latest news in the space, i...

4 Des 202445min

CX Today's Susie Harrison hosts Ben Booth, CEO & Co-Founder at MaxContact to explore the trends in contact centers for the year ahead. In this session, we explore: The dominant trends in the contact c...

4 Des 202410min

CX Today's Susie Harrison hosts Sebastian Glock, Director of Product Marketing at Cognigy, to delve into agentic AI and its possibilities for CX. In this session we cover: What agentic AI isAgentic AI...

29 Nov 202414min

CX Today's Susie Harrison hosts Alan Ranger, VP Marketing at Cognigy, for a deep dive into his role, Cognigy and innovations in AI. Expect to dive into the heart of Cognigy's company culture, underst...

29 Nov 202420min

Bright Pattern Is Redefining Flexibility in Contact Centers In this interview, Rob Scott of CX Today sits down with Michael McCloskey, CEO of Bright Pattern, to explore one of the hottest debates in ...

27 Nov 202411min

CX Today's Rhys Fisher hosts David Juniper, Group Director at ROAR B2B. They preview the upcoming Call and Contact Centre event that takes place between November 27-28, 2024. In doing so, they discuss...

26 Nov 20248min

CX Today's Susie Harrison hosts Dave Hampton, Head of Managed Services at Ultima Business Solutions, to explore their evolutionary and mutually beneficial partnership with Bright Pattern. In this se...

22 Nov 20249min

CX Today's Susie Harrison is joined by Jamie Snaddon, Managing Director, EMEA at 8x8. In this session, we cover: - The biggest trend now and where it will take us next - AI adoption trends in CX - ...

13 Nov 202412min