2013: Communications Platform as a Service and Customer Experience
Tech Talks Daily19 Jun 2022

2013: Communications Platform as a Service and Customer Experience

Jay Patel, VP Business Development, GM imi Mobile (Cisco acquisition) - the state and future of Communications Platform as a Service and Customer Experience; running a startup to being part of Cisco post-acquisition

Jay Patel is the VP & GM of Cisco's Webex CPaaS initiative and joined Cisco when the company he ran was acquired for $730m in 2021. He helped start IMImobile PLC and as CEO led it to a successful IPO in 2014 and then to its exit to Cisco. Today he is working on combining the IMI platforms with relevant technologies from Webex to create solutions that help our clients deliver the world's best customer experiences.

We sat down at Cisco Live and explored the Communications Platforms as a Service landscape. I learn more about how cloud-based messaging APIs help Customers use the technology to interact with clients over voice, SMS, email, WhatsApp, Facebook Messenger, Twitter, Apple Business Chat, WeChat and Google RCS. Jay also shares a few tips for founders listening to our conversation and what excites him about the future.

Episoder(2000)

3483: How Glean Is Securing The Next Wave Of AI Agents In The Enterprise

3483: How Glean Is Securing The Next Wave Of AI Agents In The Enterprise

What happens when your AI agents start making decisions faster than your security team can even see them? In this episode, I sit down with Sunil Agrawal, Chief Information Security Officer at Glean, t...

15 Apr 32min

Qlik Connect: Mike Capone On Agentic AI and Turning Insight Into Action

Qlik Connect: Mike Capone On Agentic AI and Turning Insight Into Action

What does it actually take to move AI from experimentation into something a business can depend on every single day? Recording live from the show floor at Qlik Connect in Florida, I sat down with Qlik...

14 Apr 18min

Twilio: Demystifying Model Context Protocol (MCP) And Real-World AI Deployment

Twilio: Demystifying Model Context Protocol (MCP) And Real-World AI Deployment

How are brands supposed to deliver AI-powered customer experiences when their data is scattered across systems that were never designed to work together? In this episode, I sit down with Peter Bell, V...

14 Apr 34min

Invisible Technologies CEO On Building AI Around Real Workflows, Not Hype

Invisible Technologies CEO On Building AI Around Real Workflows, Not Hype

What does it actually take to make AI work inside a real business, where messy data, human judgment, and operational risk all collide? In this episode, I sit down with Matt Fitzpatrick, CEO of Invisib...

13 Apr 29min

Willow On How AI Is Changing The Way Buildings Operate

Willow On How AI Is Changing The Way Buildings Operate

In this episode, I speak with Bert Van Hoof, CEO of Willow, about how AI is starting to reshape the built world in ways that go far beyond smart dashboards and efficiency reports. Bert brings decades ...

12 Apr 48min

Blumberg Capital On What Investors Really Want From AI Founders Now

Blumberg Capital On What Investors Really Want From AI Founders Now

What does it really take to build the next generation of AI companies when the hype around scale begins to fade and real-world impact takes center stage? In this episode, I sit down with David Blumber...

11 Apr 47min

AI Psychosis Explained With Dr. Ragy Girgis From Columbia University

AI Psychosis Explained With Dr. Ragy Girgis From Columbia University

How do we talk about artificial intelligence without ignoring the very human consequences it can have on our mental health? In this episode, I sit down with Dr. Ragy Girgis, Professor of Clinical Psyc...

10 Apr 24min

Flexera: Why 2026 Is AI's 'Back to Basics' Moment

Flexera: Why 2026 Is AI's 'Back to Basics' Moment

Why are so many AI projects failing to deliver real business value, despite the hype and investment? In this episode, I sit down with Jay Litkey, SVP of Cloud & FinOps at Flexera, to explore the growi...

9 Apr 18min

Populært innen Politikk og nyheter

giver-og-gjengen-vg
aftenpodden
aftenpodden-usa
forklart
stopp-verden
fotballpodden-2
popradet
nokon-ma-ga
det-store-bildet
rss-gukild-johaug
dine-penger-pengeradet
rss-ness
aftenbla-bla
hanna-de-heldige
lydartikler-fra-aftenposten
rss-utenrikskomiteen-med-bogen-og-grasvik
rss-dannet-uten-piano
rss-penger-polser-og-politikk
chit-chat-med-helle
grasoner-den-nye-kalde-krigen