2312: How KFC is Embracing Technology and Conversational Analytics
Tech Talks Daily20 Mar 2023

2312: How KFC is Embracing Technology and Conversational Analytics

This daily tech podcast explores how technology transforms our lives, work, industries, and world. At the recent X4 event by Qualtrics, I sat down with Rob Swain, the Global COO of KFC. Tune in as we dive into how technology and conversational analytics have unlocked actionable insights for KFC.

I learn more about how in each of their 27,000 restaurants, every manager takes on the role of a part-time data analyst. They monitor social media, assess customer feedback, guide employees, and propose enhancements. This empowerment enables the overall brand to prioritize what truly matters to customers by integrating customer and employee feedback.

We'll discuss how these tech tools have empowered KFC's team to tune in to what people say about their brand, allowing them to improve everything – from taste and food service to the delivery experience. Rob Swain's insights on the technology will enable every listener to take a peek behind the curtain at the tech behind every KFC experience.

After listening to this episode, you may find that your future KFC orders will never be the same. You might even feel compelled to share the fascinating story of conversational analytics and the tech behind KFC with the person next to you. But be warned – they might tell you to be quiet, enjoy your boneless banquet, and stop making everything about tech. Or maybe that's just what happens to me.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(2000)

Electrifying Collection Fleets and Improving Driver Safety With Republic Services

Electrifying Collection Fleets and Improving Driver Safety With Republic Services

How do you introduce electric vehicles and AI-assisted safety technology into a collection fleet that customers depend on every day? On Tech Talks Daily, I'm joined by Brett Rogers, Vice President of ...

3 Nov 26min

Building Trust in Production AI Agents With Caylent.

Building Trust in Production AI Agents With Caylent.

What would make you comfortable giving an AI agent the authority to act inside a live business process? In this episode of Tech Talks Daily, I speak with Valerie Henderson, CEO of Caylent, about what ...

2 Nov 26min

Connecting AI Fall Detection With Care Workflows at KamiVision.

Connecting AI Fall Detection With Care Workflows at KamiVision.

What makes an AI fall alert useful to the person who needs help and the team responsible for responding? In this episode of Tech Talks Daily, I speak with Mike Link, chief operating officer at KamiVis...

1 Nov 25min

What Proof of Reserves Can Tell You With LeveX

What Proof of Reserves Can Tell You With LeveX

What can a crypto exchange's proof of reserves establish, and what might still be missing from the picture? On Tech Talks Daily, I'm joined by Harvey Liu, co-founder and CEO of LeveX, to discuss trans...

31 Okt 27min

Reducing IT Firefighting With ControlUp

Reducing IT Firefighting With ControlUp

What needs to happen before an IT team can trust an AI agent to resolve a problem rather than simply report it? In this episode of Tech Talks Daily, I welcome Jed Ayres, CEO of ControlUp, and Gadi Fel...

31 Okt 28min

Making AI the ERP Interface With NetSuite

Making AI the ERP Interface With NetSuite

When would you trust your ERP system to move from answering a question to carrying out the work? Recording at SuiteWorld in Las Vegas, I spoke with Brian Chess, who leads AI product and technology for...

30 Okt 23min

Turning AI Experiments Into Business Value With Newton

Turning AI Experiments Into Business Value With Newton

What if the biggest gain from AI comes from reducing the distance between the person who understands a problem and the person building its solution? On Tech Talks Daily, I'm joined by Ben Grinnell, Ch...

29 Okt 30min

NetSuite Founder on the End of ERP and What Comes Next

NetSuite Founder on the End of ERP and What Comes Next

What if your ERP system came to you through a conversation, instead of asking you to learn its menus before you could get anything done? Recording at SuiteWorld in Las Vegas, I welcomed Evan Goldberg,...

28 Okt 18min

Populært innen Politikk og nyheter

giver-og-gjengen-vg
aftenpodden-usa
aftenpodden
stopp-verden
forklart
popradet
det-store-bildet
fotballpodden-2
nokon-ma-ga
rss-espen-lee-usensurert
rss-gukild-johaug
hanna-de-heldige
aftenbla-bla
dine-penger-pengeradet
rss-ness
rss-utenrikskomiteen-med-bogen-og-grasvik
frokostshowet-pa-p5
rabona
rss-penger-polser-og-politikk
rss-optimisten-pessimisten-realisten