Episode 11: What is a Service?
At the heart of ITIL lies one fundamental question: what is a service? In this episode, we’ll unpack the ITIL definition of a service as a means of enabling value co-creation by facilitating outcomes ...
1 Sep 202524min
Episode 10: Key Terms Q–Z
The final part of our glossary journey takes you through the key terms from Q through Z. This segment closes the loop, ensuring you have the full language of ITIL at your fingertips before we dive dee...
1 Sep 202524min
Episode 9: Key Terms H–P
Continuing our glossary foundation, this episode covers the essential ITIL terms from H through P. As with the previous glossary section, our focus is not only on giving you clear definitions but also...
1 Sep 202523min
Episode 8: Key Terms A–G
Every strong foundation begins with vocabulary, and in ITIL that means mastering the glossary. In this episode, we start with key terms from A through G, giving you definitions and examples that make ...
1 Sep 202526min
Episode 7: Study Methods for Audio Learners
Not everyone studies the same way, and if you’re listening to this PrepCast, you may already know you prefer audio learning. This episode is dedicated to strategies that maximize retention when studyi...
1 Sep 202521min
Episode 6: Common Mistakes to Avoid in the Exam
Many candidates fail the ITIL Foundation exam not because they don’t know the content, but because they make avoidable mistakes under pressure. In this episode, we’ll highlight the most frequent error...
1 Sep 202523min
Episode 4: Exam Format, Question Types, and Strategy
No matter how well you study, exam success depends on knowing what to expect on test day. This episode demystifies the ITIL 4 Foundation exam format, walking you through how many questions there are, ...
1 Sep 202522min
