Episode 15: Cost and Value — What’s the Difference?

Strong collaboration is essential for organizational success, and ITIL underscores the need for effective communication within the people dimension. In this episode, we’ll explore why collaboration ma...

1 Sep 202523min

The first of the four dimensions focuses on organizations and people, reminding us that technology alone cannot deliver value. In this episode, we’ll explore how organizational structure, defined role...

1 Sep 202524min

To understand ITIL 4 fully, you must see service management as more than just processes or technologies. In this episode, we’ll introduce the four dimensions of service management: organizations and p...

1 Sep 202525min

After exploring each guiding principle in detail, this episode serves as a recap to lock the concepts firmly in your memory. We’ll briefly revisit each principle — from “Focus on Value” through “Optim...

1 Sep 202525min

Principles are straightforward in theory, but exam questions often test them in tricky ways. In this episode, we’ll walk through the most common pitfalls candidates face when answering principle-relat...

1 Sep 202524min

The value of guiding principles is proven not only in theory but in the everyday work of IT professionals. In this episode, we’ll translate the principles into relatable analogies and daily practices....

1 Sep 202526min

While each guiding principle can stand alone, their true power emerges when they are applied together. In this episode, we’ll explore how the seven principles interact, often reinforcing each other in...

1 Sep 202524min

The final guiding principle, “Optimize and Automate,” reflects modern IT realities where efficiency and technology play critical roles. In this episode, we’ll explain how optimization comes first: bef...

1 Sep 202526min