Episode 35: Communication and Collaboration in Teams
Strong collaboration is essential for organizational success, and ITIL underscores the need for effective communication within the people dimension. In this episode, we’ll explore why collaboration ma...
1 Sep 202523min
Episode 34: Organizations and People — Roles, Culture, Competence
The first of the four dimensions focuses on organizations and people, reminding us that technology alone cannot deliver value. In this episode, we’ll explore how organizational structure, defined role...
1 Sep 202524min
Episode 33: Introduction to the Four Dimensions
To understand ITIL 4 fully, you must see service management as more than just processes or technologies. In this episode, we’ll introduce the four dimensions of service management: organizations and p...
1 Sep 202525min
Episode 32: Mini-Review: Seven Principles Recap
After exploring each guiding principle in detail, this episode serves as a recap to lock the concepts firmly in your memory. We’ll briefly revisit each principle — from “Focus on Value” through “Optim...
1 Sep 202525min
Episode 31: Exam Pitfalls Around Principles
Principles are straightforward in theory, but exam questions often test them in tricky ways. In this episode, we’ll walk through the most common pitfalls candidates face when answering principle-relat...
1 Sep 202524min
Episode 30: Guiding Principles in Daily Work
The value of guiding principles is proven not only in theory but in the everyday work of IT professionals. In this episode, we’ll translate the principles into relatable analogies and daily practices....
1 Sep 202526min
Episode 29: Interactions Between Principles — How They Work Together
While each guiding principle can stand alone, their true power emerges when they are applied together. In this episode, we’ll explore how the seven principles interact, often reinforcing each other in...
1 Sep 202524min
Episode 28: Optimize and Automate — Efficiency and Tools
The final guiding principle, “Optimize and Automate,” reflects modern IT realities where efficiency and technology play critical roles. In this episode, we’ll explain how optimization comes first: bef...
1 Sep 202526min
