Episode 26: Think and Work Holistically — The Big Picture
ITIL emphasizes that no element of a service operates in isolation, and this is captured in the guiding principle “Think and Work Holistically.” In this episode, we’ll explain how services, practices,...
1 Sep 202525min
Episode 25: Collaborate and Promote Visibility — Team and Transparency
No service can succeed in isolation, which is why collaboration is essential in ITIL’s framework. In this episode, we’ll examine the guiding principle “Collaborate and Promote Visibility,” which empha...
1 Sep 202528min
Episode 24: Progress Iteratively with Feedback — Why Small Steps Matter
Big-bang changes often fail because they are too risky and too complex. The principle “Progress Iteratively with Feedback” reminds us that improvement should come in manageable steps, each guided by l...
1 Sep 202528min
Episode 23: Start Where You Are — Assess Before You Build
Change and improvement are constant in IT, but too often organizations throw away what already works. This guiding principle, “Start Where You Are,” encourages you to first assess the current state be...
1 Sep 202526min
Episode 22: Focus on Value — Customer First
The first guiding principle is “Focus on Value,” and it captures the essence of why IT services exist at all. In this episode, we’ll explore how every decision, process, and improvement effort should ...
1 Sep 202530min
Episode 21: What Are Guiding Principles?
Guiding principles are one of the most distinctive features of ITIL 4, offering simple yet powerful advice that can be applied universally across organizations and situations. In this episode, we’ll i...
1 Sep 202530min
Episode 20: Service Relationships: Provision, Consumption, Management
Services don’t exist in a vacuum — they exist in relationships between providers and consumers. In this episode, we’ll examine the ITIL concept of service relationships, which involve three main eleme...
1 Sep 202529min
