The Next Generation Virtual Agent: An Inside Look
CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real tim...
26 Jun 202515min
RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap
After years of circling the CCaaS space, RingCentral is carving out a position with RingCX, a platform aimed at simplifying contact center deployments without cutting core capabilities. In this CX Tod...
26 Jun 202524min
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly regrets. In this episode, CX Today's Floyd March h...
19 Jun 202517min
Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event
Watch on YouTube. CX Today's Charlie Mitchell hosts Mario Matulich, President of the Customer Management Practice. Matulich discusses what to expect from the upcoming Customer Contact Week 2025 event ...
2 Jun 202511min
Why Does Traditional CCaaS Pricing Need to Evolve?
CX Today's Charlie Mitchell hosts a conversation about the different CCaaS pricing models available to contact centers. To weigh up the pros and cons of each, he's joined by: Zeus Kerravala, Principal...
29 Mai 202514min
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for an in-depth discussion on data protection and com...
15 Mai 20258min
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics, to explore ho...
13 Mai 202524min
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX...
25 Apr 202519min
