Women Driving Diversity, Equity, and Inclusion in CX Technology - CX Today News
Watch on YouTube. Clare Muscutt, Founder, Women in CX hosts Susanna Baque, Senior Director Global CX, SCIEX, Renee Fokken, Director of CX, Cisco, Czarina Sheikh Mathew, Business Excellence Exec, The A...
8 Mar 202347min
Drive Cost-Reductions with Effective Self-Service
CX Today's David Dungay hosts Courtney Goodsell, Product Manager at Mavenoid. In this session we discuss the following: What is effective self-service? Why are so many companies falling short when it...
6 Mar 202320min
3 Contact Center Agent Trends for 2023 (and How to Address Them!)
CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions. In this session, we break down the following three contact center agent trends. Trend #1: Agents’ Increased Workload Trend #...
2 Mar 202323min
6 Practical NLP Use Cases That Can Transform Contact Center Performance
CX Today's Charlie Mitchell hosts Jake Gardiner, a Senior Enterprise Account Director at Odigo. In this session, we break down the following six use cases for natural language processing (NLP) in the ...
27 Feb 202313min
BIG CX News - The Latest on Avaya's Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaS
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the space - including new...
23 Feb 202335min
Will CRM Systems Replace Contact Center Platforms?
CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance. In this session, we consider the evolution of CRM systems, discussing: Whether CRM with swallow up contact center platformsIs the CRM a v...
17 Feb 202311min
A ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft Engineer
CX Today's Charlie Mitchell introduces a demo of a voicebot that combines Azure’s new Open AI platform with Azure Communication Services Call Automation and Azure Cognitive Services to excellent effec...
16 Feb 202313min
Analyzing the Conversational AI Landscape with Bradley Metrock
CX Today's Charlie Mitchell hosts Bradley Metrock, Founder & CEO of Project Voice 2023. In this session, we discuss: Bradley's Conversational AI Industry Landscape MapEmerging vendors within the mark...
13 Feb 202315min
