Connected Platforms, Crew Complexity, and Leading Change with Heather Combs

In this episode, Nick Chubb and Raal Harris are joined by Heather Combs, CEO of Ripple Operations, to explore how technology, people, and purpose are converging in the evolution of maritime HR and crew management.

Heather shares her journey from tech-enabled services and edtech into maritime, describing how she was drawn to the sector’s blend of global impact and deep-rooted community. She explains how Ripple, formed through the merger of Marine Learning Systems, Adonis HR, Marine CFO, and ShipAdmin is building an end-to-end HR platform for maritime, connecting recruitment, scheduling, training, compliance, and payroll through one integrated data hub.

The discussion dives into the complexity of crewing, from the exponential combinations of multinational teams on cruise ships to the intricate web of labour laws, union agreements, and training requirements that make crew management one of the hardest problems in shipping. Heather explains why integration, not replacement, is key moving from spreadsheets and siloed systems to connected platforms that improve efficiency without breaking what already works.

Nick and Raal also explore the people side of transformation, including Ripple’s challenge of uniting four legacy brands under a single culture and mission. Heather reflects on the importance of empathy, communication, and shared vision in creating a cohesive global team, and how satellite connectivity and crew wellbeing technology like Starlink are reshaping what it means to work at sea.

Looking ahead, Heather discusses the roadmap toward Ripple’s next-generation cloud platform, due to launch its first clients in 2026, and the long-term opportunity to expand into adjacent markets such as offshore, ferry, and commercial shipping. She also shares her optimism about AI’s role in maritime, her lessons from working with private equity, and the book that changed her view on the intersection of governance and innovation.

The episode closes on a personal note, with Heather’s guiding philosophy: say yes - to new industries, new opportunities, and even the challenges that make you nervous.

Episode Partner

This episode is brought to you by Accelleron. Running ships is complex enough, managing emissions compliance shouldn’t make it harder.
Accelleron’s LOREKA360 Emissions Desk is a complete compliance service that handles every step: data checks, documentation, forecasting, and verification, all powered by intelligent software and guided by experts who’ve worked at sea.

Accurate reporting, less stress, and more time to focus on what really matters: operating ships.
Find out more at accelleron.com/emissions-desk