5THWAVE - The Business of Coffee and Hospitality

With the many parallels that exist between chocolate and coffee, this week Jeffrey Young is joined by innovators and disruptors from the world of chocolate to get a better understanding of this industry and explore what it can teach us about coffee.  Angus Thirlwell, CEO and Co-Founder of Hotel Chocolat reveals how out his out-of-the-box thinking created an enticing customer experience that has since helped the brand scale to over 100 retail stores globally. Ben Greensmith, General Manager UK&I of Tony’s Chocolonely -  a brand currently disrupting the European chocolate space - shares the humanitarian mission that drives the company and how they plan to climb to the top of the UK chocolate market.  David Donde, CEO and Founder of Truth Coffee and a key figure in the South African specialty coffee community, shares his new vision for shaking up the world of specialty chocolate.Credits music: "Paris" by Bandits on the Run, winners of the Coffee Music Project 2017.Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

18 Des 202032min

Jeffrey Young speaks with David Abrahamovitch, CEO and Founder of London-based specialty coffee chain Grind. In this conversation, David talks about the necessity of investing in integrated technology systems, how to boost café profit margins and the importance of looking after the people in your business.  David is a great example of operator who has successfully used technology to scale his coffee business and offers exceptional insights on how to run a profitable café chain. We’re releasing the full interview with David Abrahamovitch as a bonus episode as we believe it’s worth a listen.Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

11 Des 202033min

Jeffrey Young is joined by coffee specialists from Brazil to dive into the country’s globally important and fast-changing coffee drinking market. We’ll explore what types of coffee Brazilians are drinking, the major trends on supermarket shelves, changes in the roasting market and much more.Marco Suplicy, founder of Suplicy Cafés shares how the quality of coffee Brazilian’s are drinking is changing and where the competition is heating up on supermarket shelves.  Henrique Cambraia, founder of Cambraia Cafés leads us through the history of Brazil’s specialty coffee movement from 2000 onwards.Caio Alonso Fontes, co-founder of Café Editora offers insight into Brazils current coffee drinking trends and the growth of specialty coffee.Credits music: "Kill My Heart" by Kate Klein for the Coffee Music Project. Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

4 Des 202029min

Jeffrey Young speaks with Ross Quail, Sales Director South Asia for Hemro International, and learns Ross' perspectives on the long term impacts of COVID on the Australian cafe market, the future of espresso and how he helped grow St Ali, a Melbourne cafe roaster, from 100kg a week to 10 tonnes a week. Ross' career is an extraordinary case study on what you can achieve in your coffee career when you keep an unrelenting focus on your personal growth. We're releasing this full interview with Ross Quail as a bonus episode because we believe it's worth a listen. Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

26 Nov 202034min

Jeffrey Young is joined by green coffee providers to better understand the business of green coffee. We'll explore how a coffee bean gets from a farm into our daily cup, why Brazil is able to produce coffee at a profit while other countries struggle, and how we're going to maintain customer choice given that farming isn't sustainable for many. Stephen Hurst, founder of Mercanta discusses the impact of Covid and the challenges of scaling specialty coffee to bring benefit to more farmers.Pablo Garcia, Chief Operations Officer for Neumann Gruppe gives us an update on today’s green coffee market and his views on what drives coffee commodity pricing.Ricardo Pereira, Chief Operating Officer for Ally Coffee details how Brazilian coffee producers manage to financially sustain themselves in today’s environment of low prices. Credits music: "Great Outdoors" by Richard James for the Coffee Music Project. Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

19 Nov 202031min

Jeffrey Young is joined by three highly successful coffee entrepreneurs to learn their stories and the secrets of their success. Tim Wendelboe, founder of Oslo-based roastery Tim Wendelboe, reveals how his obsession with coffee quality and his unrelenting desire to learn have taken him far away from his cosy Oslo cafe and has landed him deep in the coffee fields of Latin America. Elaine Swift, Regional Director (North) for UCC Coffee, shares the management and leadership qualities that helped her grow First Choice Coffee from under £1 Million to over £100 Million in annual revenue. Ross Quail, Sales Director South Asia for Hemro International, demonstrates how his burning drive for continuous professional growth helped him turn St Ali, a popular Melbourne cafe roasting 100kg a week into one of Australia's largest, roasting up to 10 tonnes per week. Credits music: "Buzzed" by Trevor Wesley, participant of the Coffee Music Project. Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

6 Nov 202033min

Jeffrey Young is joined by cafe chain operators and back-of-house technology providers to understand what tech building blocks you will need to scale from one, to two, to four and beyond. David Abrahamovitch, CEO of Grind, shows how he uses back-of-house technology to manage KPIs across his 11 cafes.Joe Cripps, Managing Director of Trail, shows how removing cognitive load from your team simultaneously lowers costs, increases revenues while boosting customer service. Dane Atkinson, CEO of Odeko,  explains how independent cafes can benefit from the same technology that the big coffee chains use but at a reasonable cost.  Credits music: "Fire" by Ruby Confue, winner of the 2017 Coffee Music Project. Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

22 Okt 202030min

Jeffrey Young speaks with Nick Stone, founder of US-based Bluestone Lane, and learns how he pivoted his 50 cafe stores employing 650 staff during the height of the COVID pandemic.We're releasing this full interview with Nick Stone as a bonus episode because we believe it's worth a listen. It's bursting with insights on how we can all be better people managers and decision makers. Get in touch and tell us what topics you'd like to hear by visiting www.worldcoffeeportal.com/5THWAVE/Podcast

15 Okt 202029min