Special Guest Episode: Brandon Horne
In this special episode, Fred and John talk to Brandon Horne about his success as an account manager and advice he gives to new account managers.
30 Nov 202044min
Special Episode: How to Build an Account Management team
In this special episode, Fred and John take a break from reviewing Account Management basics and instead discuss an important topic for managers and leaders: how to build an Account Management team. ...
11 Nov 202039min
Creating Connections and Seeking to Understand
Fred and John review concepts from ""A Dragon Walks Into a Meeting" Chapter 2. In this episode, we review how to create connections from a tactical perspective including: Learning about the client as...
21 Sep 20201h
Special Guest Episode: Christy Hyde
In this episode, Fred and John talk with special guest Christy Hyde about her experience as an account manager leader and advice she gives to other account managers.
3 Aug 202037min
The Six Philosophies of Account Management (Part 2)
Fred and John continue their conversation about the philosophies of account management, focusing on the last four.
3 Jul 202028min
The Six Philosophies of Account Management (Part 1)
In this episode, Fred and John discuss the six core philosophies of good Account Management. In later podcasts, they will refer back to these very important six core principles.
26 Jun 202036min
Job #1 of Account Management: Building Relationships and Trust (Part 2)
Fred and John continue the conversation about how to build relationships and trust with business clients. In this episode, they cover managing your client's emotional bank account and how to think ab...
17 Jun 202025min
Job #1 of Account Management: Building Relationships and Trust (Part 1)
In this podcast, Fred and John discuss Job #1 of the Account Manager: Building relationships through building trust.
14 Jun 202020min
