Account Management Podcast (a tactical guide to success)

Account Management Podcast (a tactical guide to success)

The account management podcast for client success and post-sales teams. Hosts Fred Fuller and John Brown, authors of A Dragon Walks Into a Meeting, share practical tactics for what happens after the sale: building client relationships and trust, client scorecards, handling outages and escalations, negotiating renewals, business ethics, and leading an account management team. Whether you're new to account or client management or running a customer success organization, you'll get real-world advice you can use on your next client call. Learn more and work with us: fuller-brown.com

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Episoder(36)

Using Improvisation skills in your Account Management role

Using Improvisation skills in your Account Management role

In this episode, we host special guest Tim Stoltenberg, the Creative Director of Dad’s Garage (www.dadsgarage.com) - the legendary Atlanta-based improvisation team.  From Tim we learn about:How improv...

3 Mar 54min

How to Differentiate Yourself Offline in an Online World

How to Differentiate Yourself Offline in an Online World

In this episode, Fred and John discuss:-Realities of the client executives you manageAnd tactics to help:-Be present-Use the phone-Answer the question-Send an ‘industry update-Storm the castle-Send th...

1 Feb 41min

Negotiations Part 2

Negotiations Part 2

In this episode, Fred and John discuss:Negotiations Process: anchoring, leveraging interests, etc.Common negotiation mistakesEthics in negotiations

10 Des 20251h 4min

Negotiations Part 1

Negotiations Part 1

In this episode, Fred and John review the initial stages of negotiation:1) Knowing the types of negotiations2) Preparation - ZOPA, BATNA, goal-setting3) Books we recommend

23 Nov 202556min

DISC for Account Managers

DISC for Account Managers

In this episode, Fred and John discuss using DISC as an Account Manager:Review of what DISC means and how to use as an Account ManagerFred and John's DISC profilesWe attempt to guess famous people's p...

19 Okt 202551min

How to Work with Internal teams

How to Work with Internal teams

In this episode, Fred and John discuss:Misconceptions on how to work with internal teamsWhat to do instead

5 Okt 202549min

Finance and Accounting for Account Managers

Finance and Accounting for Account Managers

In this episode, Fred and John discuss:Mindset of Accounting and Finance (vs. Account Managers)Finance's primary concernsHow to interpret the output of Finance and Accounting as an Account Manager

28 Sep 202552min

How to Successfully Land An Account Manager Role

How to Successfully Land An Account Manager Role

In this episode, Fred and John discuss the best ways to be successful applying for a role as an Account Manager including: Getting your foot in the door Resume Interviewing First three months

26 Sep 202348min

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