Embracing Risk with Yes
In this episode, Fred and John cover how an Account Manager should think about when to say yes to client ideas. How do you know when it's ok to say yes? What should be your process if you are not ce...
27 Mar 202136min
When the Deal isn't Done
This podcast covers what you do when you as an Account Manager realize there are still contractual or negotiation open items with your client... the 'deal isn't done'. We discuss how to approach tact...
2 Mar 202154min
How to Think about Growth
Fred and John review the skills needed to grow account management clients including: Project management Business reviews/goalsetting Relationship maps Goalsetting Plus, listener mailbag!
2 Feb 202146min
Special Guest Episode: Brandon Horne
In this special episode, Fred and John talk to Brandon Horne about his success as an account manager and advice he gives to new account managers.
30 Nov 202044min
Special Episode: How to Build an Account Management team
In this special episode, Fred and John take a break from reviewing Account Management basics and instead discuss an important topic for managers and leaders: how to build an Account Management team. ...
11 Nov 202039min
Creating Connections and Seeking to Understand
Fred and John review concepts from ""A Dragon Walks Into a Meeting" Chapter 2. In this episode, we review how to create connections from a tactical perspective including: Learning about the client as...
21 Sep 20201h
Special Guest Episode: Christy Hyde
In this episode, Fred and John talk with special guest Christy Hyde about her experience as an account manager leader and advice she gives to other account managers.
3 Aug 202037min
The Six Philosophies of Account Management (Part 2)
Fred and John continue their conversation about the philosophies of account management, focusing on the last four.
3 Jul 202028min
