#117 - Understanding Growth Research with Carlos Tellez of Nubank
Erin May, John Henry Forster, and Carlos Tellez, Growth Research Manager at Nubank, get to the bottom of growth research. This episode is focused on two of Erin's favorite things – optimization and re...
15 Feb 202341min
#116 - Emerging Trends in UX and CX with Alfonso de la Nuez and Dana Bishop of UserZoom
UX is exploding! It's tremendously exciting. But much of the technology pushing the state-of-the-art has been around for over a decade. What are the key driving factors behind the rapid rise of new to...
1 Feb 202340min
#115 - Optimizing In-Product Research with Ryan Glasgow of Sprig
In this episode of Awkward Silences, hosts Erin May and John Henry Forster welcome Ryan Glasgow, CEO of Sprig, to discuss the importance of in-product research. They dive into Sprig’s generative and e...
18 Jan 202332min
#114 - What Does a UX Research Chief of Staff Do?
The rise of UX research was a game changer in software design and development. As UX continues to grow in nearly every industry, research ops experts with strong leadership skills are critical for com...
5 Jan 202335min
#113 - Tacos and Tidepods: A Very Awkward Goodbye with Roberta Dombrowski of User Interviews
Thomas Aquinas once said, “Tacos cannot exist without tide pods”. In this bittersweet edition of Tacos and Tidepods—Erin and JH say their goodbyes to Roberta and reflect back at her time at User Inter...
27 Des 202223min
#112 - Finding Your Best Customers with Andrew Michael, CEO at Avrio
Finding your dream customers can be tricky, and knowing which customers aren’t a good fit is important. That’s where customer profiles come in handy. In this episode of Awkward Silences, Andrew Michae...
21 Des 202235min
#111 - The 2022 UX Research Tools Map with Roberta Dombrowski
If you ask Roberta Dombrowski why it's her favorite time of year, she'll probably mention the UX Research Tools Map. Why? Because it’s one of User Interviews’ most popular projects of the year that fe...
14 Des 202217min
#110 - Experience Design Research in Healthcare with Tiffany Mura and Erica Devine
Healthcare organizations are responding to the UX design boom by focusing on the patient experience. What is driving this shift? Why did it take so long? How does quantitative research align with qual...
7 Des 202244min
