EP 194 - Tony Sternberg (ProsperStack) Automating Tailored Customer Experiences to Reduce Churn
Today on the show we have Tony Sternberg, co-founder and CEO of Prosper Stack. In this episode, Tony shared the challenges of selling a business and the importance of churn and retention in the revi...
26 Apr 202324min
EP 193 | Maria Blakeway (Pushway) - How to evolve your Customer Success approach from reactive to predictive
Today on the show we have Maria Blakeway, Senior Vice President of Customer Success at Pushpay. In this episode, we discussed the reactive nature of customer success teams in hyper-growth startups a...
20 Apr 202327min
EP 192 | Nik Mijic (Matik) - How to effectively communicate your value to increase retention
Today on the show we have Nik Mijic, Co-founder and CEO of Matik. In this episode, we discussed the importance of effectively communicating the value you deliver to customers and how to build an ROI...
12 Apr 202325min
EP 191 | Eric Melchor (Optimonk) - How to create personalized user experiences for better engagement and retention
Today on the show we have Eric Melchor, head of Partnerships and Personalization Ambassador at OptiMonk. In this episode, we discuss the increasing demand for personalized end-user experiences and b...
5 Apr 202326min
EP 190 | Robin Singhvi (SmartCue) - How Smartcue leverages customer champions to define their product roadmap and increase retention
Today on the show we have Robin Singhvi, founder, and CEO of SmartCue, a platform that allows sales teams to create personalized product demos. In this episode, Robin shares his experience in buildin...
16 Mar 202331min
EP 189 | Foti Panagiotakopoulos (Growth Mentor) - Doing Things That Don't Scale: How to Combat Customer Churn
Today on the show we have Foti Panagiotakopoulos, co-founder and CEO at Growth Mentor. In this episode, we talked about the origin story of Growth Mentor and his struggle trying to learn without a men...
8 Feb 202331min
EP 188 | Eleanor Dorfman (Retool) - Tackling churn in a downturn
Today on the show we have Eleanor Dorfman, Sales Leader at Retool. In this episode, Eleanor shares her experience in balancing priorities in her roles sitting at the intersection of sales and success...
7 Des 202231min
EP 187 | Steve Hazelton (Sturdy) - Predicting vs preventing churn
Today on the show we have Steve Hazelton, Founder and CEO of Sturdy. In this episode, Steve shares his experience with the varying levels of acceptable churn as your company grows and how to decrease ...
23 Nov 202249min
