EP 183 | Geoffrey Moore - How your churn and retention is impacted by your stage of growth
Today on the show we have Geoffrey Moore, the best-selling author, investor, and advisor. In this episode, Geoffrey shares the biggest takeaway from working with Regis Mckenna in the late 80s. We then...
28 Sep 202242min
EP 182 | Daniel McCarthy - How investment firms use customer behavior predictions to set valuations on the companies they acquire
Today on the show we have Daniel McCarthy, Director & Co-founder of Theta. In this episode, Daniel shares how he founded two companies all while doing his master’s degree and teaching at a university....
21 Sep 202236min
EP 181 | Dominic Constandi (ZoomInfo) - The value of a first impression
Today on the show we have Dominic Constandi, Chief Customer Officer of ZoomInfo. In this episode, Dominic shares his favourite country he has visited and how the experience has influenced his work in ...
15 Sep 202238min
EP 180 | Darius Contractor - Activation lessons learned from Airtable, Facebook, and Dropbox
Today on the show we have Darius Contractor, Angel Investor & Advisor. In this episode, Darius shares how he evaluates and selects companies to work at and invest in with his incredible track record a...
2 Sep 202237min
EP 179 | Rupesh Rao (CogniSaaS) - Focusing your customer onboarding on customer outcomes and how it impacts retention.
Today on the show we have Rupesh Rao, Founder, and CEO of CogniSaaS. In this episode, Rupesh shares how he managed his career to optimize learnings before taking the leap over to entrepreneurship. We ...
24 Aug 202229min
EP 178 | Fio Dossetto (Postmark) - Using product-led content marketing to fuel customer retention
Today on the show we have Fio Dossetto, Editorial Lead at Postmark and Founder of Content Folks. In this episode, Fio shares the origin story behind her team's comic “Dun Dun Dunning” and the learning...
17 Aug 202241min
EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback
Today on the show we have Matt Young, CEO of UserVoice In this episode, Matt shares how he has navigated the shift from CTO to CEO with his biggest learning along the way. We then discussed how UserVo...
10 Aug 202244min
EP 176 | Dileepan Siva (Upscribe) - How to fuel e-commerce growth with retention
Today on the show we have Dileepan Siva, CEO and Founder of Upscribe. In this episode, Dileepan shares how Upscribe helps direct-to-consumer e-commerce brands build recurring revenue, reduce churn, an...
3 Aug 202234min
