EP 178 | Fio Dossetto (Postmark) - Using product-led content marketing to fuel customer retention
Today on the show we have Fio Dossetto, Editorial Lead at Postmark and Founder of Content Folks. In this episode, Fio shares the origin story behind her team's comic “Dun Dun Dunning” and the learning...
17 Aug 202239min
EP 177 | Matt Young (UserVoice) - How to collect retention driving feedback
Today on the show we have Matt Young, CEO of UserVoice In this episode, Matt shares how he has navigated the shift from CTO to CEO with his biggest learning along the way. We then discussed how UserVo...
10 Aug 202242min
EP 176 | Dileepan Siva (Upscribe) - How to fuel e-commerce growth with retention
Today on the show we have Dileepan Siva, CEO and Founder of Upscribe. In this episode, Dileepan shares how Upscribe helps direct-to-consumer e-commerce brands build recurring revenue, reduce churn, an...
3 Aug 202233min
EP 175 | Paul Harwood (Useristics) - Understanding the differences between Behavioral vs Attitudinal reasons for churn.
Today on the show we have Paul Harwood, a Co-founder of Useristics In this episode, Paul shares why dealing with churn in different markets can vary wildly whilst the blended metric may look the same ...
27 Jul 202240min
EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention
Today on the show we have Luka Kankaras, a Product Specialist at Usersnap In this episode, Luka shares an overview of the framework Usersnap used to increase retention. How they collected feedback to ...
20 Jul 202242min
EP 173 | Jamie Shanks (Pipeline Signals) - Monitoring and growing customer champions to crush churn and drive acquisition
Today on the show we have Jamie Shanks, CEO and Founder of Pipeline Signals. In this episode, Jamie shares how his experience building Sales for life rolled into Pipeline Signals. We then discussed wh...
6 Jul 202228min
EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
Today on the show we have Greg Daines, CEO and Founder of Total Customer Strategy In this episode, Greg shares lessons learned consulting hundreds of companies on churn and retention and why so many c...
29 Jun 202242min
EP 171 | Baxter Lanius (Alternative) - How alternative financing options can be used to drive growth and reduce churn.
Today on the show we have Baxter Lanius, CEO and Founder of Alternative. In this episode, Baxter shares his biggest lesson moving from an investor to an entrepreneur and the struggles he has overcome ...
22 Jun 202232min
