EP 175 | Paul Harwood (Useristics) - Understanding the differences between Behavioral vs Attitudinal reasons for churn.
Today on the show we have Paul Harwood, a Co-founder of Useristics In this episode, Paul shares why dealing with churn in different markets can vary wildly whilst the blended metric may look the same ...
27 Jul 202242min
EP 174 | Luka Kankaras (Usersnap) - The systematic approach Usersnap took to increase customer retention
Today on the show we have Luka Kankaras, a Product Specialist at Usersnap In this episode, Luka shares an overview of the framework Usersnap used to increase retention. How they collected feedback to ...
20 Jul 202244min
EP 173 | Jamie Shanks (Pipeline Signals) - Monitoring and growing customer champions to crush churn and drive acquisition
Today on the show we have Jamie Shanks, CEO and Founder of Pipeline Signals. In this episode, Jamie shares how his experience building Sales for life rolled into Pipeline Signals. We then discussed wh...
6 Jul 202230min
EP 172 | Greg Daines (Total Customer Strategy) - Customer Satisfaction has no correlation with Customer Retention
Today on the show we have Greg Daines, CEO and Founder of Total Customer Strategy In this episode, Greg shares lessons learned consulting hundreds of companies on churn and retention and why so many c...
29 Jun 202244min
EP 171 | Baxter Lanius (Alternative) - How alternative financing options can be used to drive growth and reduce churn.
Today on the show we have Baxter Lanius, CEO and Founder of Alternative. In this episode, Baxter shares his biggest lesson moving from an investor to an entrepreneur and the struggles he has overcome ...
22 Jun 202234min
EP 170 | Trey Hoffman (Fleetio) - How to set up a monthly churn insights meeting and how it helps drive retention
Today on the show we have Trey Hoffman, VP of Customer Experience at Fleetio. In this episode, Trey shares insights into their monthly churn insights meeting, and the key KPIs shared during this meet...
15 Jun 202239min
EP 169 | Farzad Rashidi (Respona) - How Visme went from 0 to 3million in organic traffic, and how they productized the process.
Today on the show we have Farzad Rashidi, Lead Innovator at Respona. In this episode, Farzad shares how Visme went from 0 to 3million in organic traffic, and how they took that strategy and turned it...
8 Jun 202241min
EP 168 | Ziv Peled (AppsFlyer) - How a Customer Success org of 240 strong delivers an impactful and consistent experience for their customers
Today on the show we have Ziv Peled, Chief Customer Officer of AppsFlyer. In this episode, Ziv shared his experience trying to gain balance between in-office and remote work post-covid for his team an...
1 Jun 202249min
