EP 135 | Shreesha Ramdas (Strikedeck) - Transform your company’s customer success mindset from a cost centre to a growth centre
Today on the show we have Shreesha Ramdas, SVP & GM at Strikedeck. Having lived through a couple of acquisitions, Sri shares his #1 learning and why he believes that founders should roll up their sle...
13 Okt 202133min
EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.
Today on the show we have Ryanne Doumet, Customer Success Manager at PandaDoc. In this episode, we talked about what drove Ryanne to make the switch from media & advertising to customer success, how P...
6 Okt 202129min
EP 133 | Basel Fakhoury (User Interviews) - Transitioning from a transactional to a subscription pricing model: How it affects customer retention.
Today on the show we have Basel Fakhoury, CEO & Co-founder of User Interviews. In this episode, we talked about what drove Basel to user research and why research participant recruiting specifically, ...
29 Sep 202130min
EP 132 | Kris Rudeegraap - 3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
Today on the show we have Kris Rudeegraap, co-founder and CEO of Sendoso. In this episode, we talked about how Sendoso helps it’s customers retain and delight their customers, the different ways a sal...
22 Sep 202135min
EP 131 | Marty Cagan (svpg) - How the best leaders empower their product teams and set them up for success.
Today on the show we have Marty Cagan, partner at Silicon Valley Product Group, and author of INSPIRED: How To Create Tech Products Customers Love, and Co-author of newly published EMPOWERED: Ordinary...
15 Sep 202137min
EP 130 | Carlos Gonzalez de Villaumbrosia (Product School) - How a strong community can add value to your business and ensure long term retention.
Today on the show we have Carlos Gonzalez de Villaumbrosia, Founder and CEO at Product School. In this episode, we talked about the evolution and future of product management, the motivation and stor...
8 Sep 202134min
EP 129 | Christoph Janz (Point Nine Capital) - The evolving SaaS industry and the impact on churn and retention
Today on the show we have Christoph Janz, Managing Partner at Point Nine Capital. In this episode, we talked about what Christoph loves the most about being an investor and what he misses as an entrep...
1 Sep 202136min
EP 128 | Babis Makrynikolas (Blueground) - Pricing and packaging strategies from Amazon and Blueground
Today on the show we have Babis Makrynikolas, VP of Product and Pricing at Blueground. In this episode, Babis explains what Blueground is and what his role is responsible for as the VP of Product and ...
25 Aug 202135min
