EP 144 | Kevan Lee (Oyster HR) - How and why churn and retention differs at Buffer, Polly, and Oyster HR.
Today on the show we have Kevan Lee, Head of Marketing at Oyster HR. In this episode, we talked about Kevin’s experience with churn and retention at Buffer, Polly, and Oyster HR, and how the main reas...
15 Des 202132min
EP 143 | Lou Rosenfeld - How Rosenfeld Media built an engaged community driving long term retention for their business
Today on the show we have Louis Rosenfeld, publisher and founder at Rosenfeld media. In this episode, we talked about what information architecture is and how it led to the formation of Rosenfeld Medi...
8 Des 202135min
EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
Today on the show we have Dave Jackson, founder, and CEO of TheCustomer.Co, and author of the book Customer-led growth. In this episode, we talked about customer success as a company-wide capability,...
1 Des 202139min
EP 141 | Ryan Glasgow (Sprig) - Why churn and retention always comes back to your user onboarding experience and how to improve it
Today on the show we have Ryan Glasgow, CEO and founder of Sprig. In this episode, we talked about the pros and cons of the different stages of company growth, how Ryan took his experience at the 0 to...
24 Nov 202136min
EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.
Today on the show we have Puneet Kataria, founder of CustomerSuccessBox. In this episode, we talked about what made Puneet make the switch from engineering to sales, the importance of selling to the r...
17 Nov 202138min
EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1.
Today on the show we have Harini Gokul, Chief Customer Officer at AWS. In this episode, we talked about the challenges of building and scaling customer success teams at companies like Amazon and Micro...
10 Nov 202128min
EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention
Today on the show we have Gareth Drabble, Director of Customer Success, Northern Europe at Contentsquare In this episode, we talked about what led Gareth to Contentsquare, the recent acquisition of H...
3 Nov 202127min
EP 137 | Suresh Shankar (Crayon Data) - How to prevent churn with your enterprise customers
Today on the show we have Suresh Sankar, Founder & CEO of Crayon Data. In this episode, Suresh shares how he connects the dots looking back going from an account director to marketing, and then to fou...
27 Okt 202135min
