EP 96 | Derek Steer - How Mode’s hyper-focus on a specific customer persona increases retention and crushes the competition
Today on the show we have Derek Steer, Co-founder, and CEO of Mode. In this episode, we talked about what drove Derek as an analyst to start Mode, what they do, and who their typical customers are. ...
13 Jan 202143min
EP 95 | Shanta Bodhan (SupplyShift) - Why Customer Success at SupplyShift is involved early in the sales process and how this impacts churn.
Today on the show we have Shanta Bodhan, Director of Customer Success at SupplyShift. In this episode, we talked about what drove Shanta to make the switch from HR to customer success, the different p...
6 Jan 202141min
Ep 94 | Dan Burcaw (Nami ML) - Unique churn challenges for mobile subscription businesses and how to tackle them.
Today on the show we have Dan Burcaw, co-founder and CEO of Nami ML. In this episode, we talked about what drove Dan to build Nami ML, the unique involuntary churn scenarios with mobile apps on iTunes...
30 Des 202037min
EP 93 | Sydney Strader (Catalyst) - How InVision’s hyper-growth masked churn and retention rates and what was the turning point.
Today on the show we have Sydney Strader, Head of Customer Success at Catalyst. In this episode, we talked about what motivated Sydney to make the switch from a career in marketing to customer success...
23 Des 202043min
EP 92 | Javier Suarez (Oliva) - How TravelPerk reduced churn by building features that create superpowers for their users.
Today on the show we have Javier Suarez, co-founder of Oliva. In this episode, we talked about what it feels like to start over again after building TravelPerk, a hyper-growth startup. Javier also sha...
16 Des 202033min
EP 91 | Kristi Faltorusso - Why IntelliShift ditched their churn risk score and now start all their customers off in the red zone.
Today on the show we have Kristi Faltorusso, VP of Customer Success at IntelliShift. In this episode, we talked about how Kristi moved from a career in marketing to customer success and why it was th...
9 Des 202047min
EP 90 | Dave Blake (ClientSuccess) - How Adobe managed the transition from selling compact discs to cloud subscriptions.
Today on the show we have Dave Blake, founder, and CEO of ClientSuccess In this episode, we talked about what motivated Dave to start ClientSuccess and how their service helps their customers drive ex...
2 Des 202036min
EP 89 | Luke Diaz (Clearbit) - How Optimizely, AppsFlyer and Clearbit approach their unique churn challenges.
Today on the show we have Luke Diaz, VP of Customer Success at Clearbit. In this episode, we talked about why Luke made a career switch from working at a Hedge Fund to diving into Customer Success, an...
25 Nov 202035min
