Innovations in Federal Digital Health Transform Customer Experience and Service Delivery
In this episode of the Clickthrough podcast, host, Hillary Fredrick is joined by Jonathan Shapland, who is Senior Director of Technology at Maximus and Cathy Muha, Senior Director of the Customer Expe...
26 Jun 202541min
AI, Insight, and Innovation: The Future of Government Service Delivery
In the third episode of Season 2 of Clickthrough, host Hillary Fredrick is joined by MaryAnn Monroe, Vice President of the Maximus CX Accelerator, and Mike Kuentz, Principal Solutions Architect, to un...
9 Jun 202534min
Agentic AI is Poised to Drive Government Efficiency in 2025
There’s no doubt about it, 2025 is the Year of AI for the federal government. From predictive AI to generative AI there are so many examples of how AI can help federal agencies and workers be more eff...
20 Mar 202532min
Department of Defense Increases Investment in Patient Centric Modernization
Investments in constituent experiences (CX) are a key part of agency modernization strategies today across the federal government. But while most of these CX investments are directed towards external ...
16 Jan 202512min
Clickthrough Season 2: Total User Experience in 2025
Welcome to season 2 of Clickthrough, we are thrilled to raise the bar with the value we deliver in our episodes this year. Subscribe to stay up to date on our latest episodes!About Clickthrough:In thi...
15 Jan 20252min
2024 Highlights: Transforming CX Through Design, Data, and Technology
This year has been a banner year for customer experience (CX) transformation in the federal government. Spurred on by the Executive Order on Executive Order on Transforming Federal Customer Experience...
30 Des 202418min
Ep 7: The DoD is Accomplishing Monumental Feats by Aligning IT Modernization with Customer Experience
The Department of Defense is used to accomplishing monumental feats. From protecting the national interest to managing a workforce of nearly 3 million people, nothing happens on a small scale. This is...
17 Des 202426min
Ep 6: Smarter Data, Better Experiences: AI in the Customer Journey
Improving customer experience is one of the top priorities for federal agencies today. Driven by both a desire to match the omnichannel interactions that constituents are used to having with brands in...
27 Nov 202424min
